Telecom ManagerNOC Manager in Alabama, Tennessee, Mississippi at Inabia Software & Consulting

Job DescriptionThe Voice / Switching Platforms will lead the planning deployment and operation of our voice switching and UC platforms (MetaSwitch BroadWorks) andmust deeply understand telecom networks carrier operations and regulatory environments. You will manage a team of engineers oversee platform reliability integrate new services drive roadmap decisions and be the point of contact for resolving complicated & escalated customer service impacting issues. You will act as the bridge between operations customer escalations from Tier2 architecture product and vendors to deliver world-class telecom services.Key ResponsibilitiesLead a team of voice engineers and operations staff supporting MetaSwitch / BroadWorks platforms.Oversee feature rollouts upgrades patches capacity expansions and migrations.Define architecture standards and best practices for voice switching / services.Ensure high availability redundancy disaster recovery and performance SLAs.Troubleshoot and lead resolution of critical outages or escalations.Interface with vendors (MetaSwitch / Microsoft BroadWorks / other 3rdparty vendors) for support roadmap and escalations.Collaborate on service design and new offerings ( IP Network unified communications).Manage budgets vendor contracts and licensing.Forecast capacity and plan for future growth.Maintain documentation runbooks process improvements escalation playbooks.Stay current with industry trends (cloud voice microservices SIP evolution 5G/IMS integration) and propose enhancements.Required Qualifications / SkillsBachelors degree in electrical engineering Computer Science Telecommunications or related field.20 years in voice / telecom engineering with at least 10 years in a leadership role.Deep hands-on experience withMetaSwitch(switching feature server provisioning interconnect).Strong experience withBroadWorks / BroadSoftor equivalent UC / switching platforms.Solid understanding of SS7 SIP RTP codec interworking QoS signaling protocols.Experience with Session Border Controllers (SBCs) interconnect SIP trunking interworking gateways.Experience in migrations or greenfield deployments is a plus.Strong leadership vendor management and communication skills.Ability to manage operations outages and escalations.Planning budgeting documentation process orientation.Familiarity with emergency services (911 / NG9-1-1) regulatory compliances.Willingness to be on-call or handle critical issues after hours as needed.Carrier Network Architecture:Deep understanding ofClass 4 & 5 switchingrouting andcall signaling(SIP SS7 ISUP SIP-I).VoIPand TDM Interconnects & Peering:Knowledge ofSBCs Media GatewaysSoftswitches.Traffic Management:Experience withLeast Cost Routing (LCR)QoS traffic optimization.Number Portability CNAM & ENUM: Understanding of numbering plans and local/national routing databases.OSS/BSS Systems:Familiarity with operational systems for provisioning mediation billing and fault management.Network Security:Awareness offraud managementFraud preventionSIP security andfirewall/NAT traversal.Cloud & Virtualization:Exposure toNFVSBC virtualization andcloud-based carrier platformsis increasingly valuable.Exposure tointernational voice terminationwholesaleVoIP orcarrier interconnectmanagement.Preferred / Nice-to-HaveExperience with cloud voice / microservices / containerization of telecom functions.Experience integrating with IMS / 5G / VoLTE / VoWiFi.Prior exposure to hybrid switch / UC architectures (legacy cloud).Experience managing distributed teams or multi-site operations. Required Experience:Manager Key Skills Anti Money Laundering,Civil Engineering,ABAP,IT Security,Export Import Documentation,Accident Investigation Employment Type : Full-Time Experience: years Vacancy: 1