Telecommunications Operator Springfield Regional Medical Center PRN at Bon Secours Mercy Health

Thank you for considering a career at Mercy Health!Scheduled Weekly Hours:0.01Work Shift:All Work Shifts (United States of America)SummaryUnder general supervision perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems responsible for dispatch of medical staff on all codes and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming outgoing and transfer calls overhead paging and other duties as assigned according to the established Hospital and Department policies.Essential FunctionsResponsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.Determine nature and location of emergency prioritize dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedureOperates a variety of communications equipment and monitors security systems including CCTV Access Control fire alarm building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.Acknowledges alarm received and dispatches appropriate personnel for issue at hand.Be familiar with emergency proceduresThis document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor subject to reasonable accommodation.Required Minimum Education:High school Diploma/GEDMinimum Years and Type of Experience:2 or more years in telephone operations/dispatchOther Knowledge Skills and Abilities Required:Customer services computer skills excel Microsoft wordMercy Health is an equal opportunity employer.As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.What we offer Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible) Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders Tuition assistance professional development and continuing education supportBenefits may vary based on the market and employment status.Department:Telecommunications - SpringfieldIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at . Key Skills Environmental Safety,Fashion Retail,C++,Arabic Faculty,BI Employment Type : Part-Time Experience: years Vacancy: 1