Telemedicine Coordinator Midshift at Select Medical

OverviewShift: 11AM to 7:30PMRotating WeekendsAre you ready to take your career to new heights At Concentra you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of Americas workforce one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.The Telemedicine Care Coordinator is the face of Concentra making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra this position a positive attitude ability to make decisions and provide excellent communications will make a direct meaningful impact on the patient experience.ResponsibilitiesWelcome patients and obtain medical histories from patients; verify patientCoordinate patient care through video intake callCollect and document patient information to include demographics chief complaint review of medications and allergiesScreen and triage patients based on intake questionsRoute patient to Concentra doctor or other appropriate careAdministrative duties as needed including scheduling appointments contacting patients and customers and answering callsDocument in electronic medical recordThis job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.QualificationsEducation Level: High School Diploma or GEDJob-Related ExperienceCustomarily has at least one year of experience with patient interaction via phone and video preferredCustomarily at least one year of working in a healthcare office environment requiredBi-lingual - conversional fluent can read and write in both English and Spanish is a plusJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality Attention to Detail Sense of Urgency Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts explore alternatives and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated intermediate knowledge of PCs Microsoft Office such as Word Excel Outlook and entry of data into various systems/applicationsDemonstrated effective communication and interaction with employers patients providers and other employeesStrong ability to work in a team environment as well as independently when requiredKnowledge of telemedicine a plusMust possess a personal sense of urgencyAbility to effectively multi-task and adapt to changing business prioritiesExcellent time management and organizational skills are requiredWorking knowledge of medical office administration and proceduresAdditional DataEmployee Benefits401(k) Retirement Plan with Employer MatchMedical Vision Prescription Telehealth & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis job requires access to confidential and critical information requiring ongoing discretion and secure information management.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.Concentra is an Equal Opportunity Employer including disability/veteransRequired Experience:IC Key Skills Corporate Risk Management,Electronics,Infection Control,Bakery,ELV,Accident Investigation Employment Type : Unclear Experience: years Vacancy: 1