Teller Manager Media PA (Full Time) at TD Bank

Work Location:Media Pennsylvania United States of AmericaHours:40Pay Details:$24.00 - $33.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead coach and develop colleagues toward achieving overall store results to include operational excellence store advice and referral goals and personal development objectives.Depth & Scope:Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelinesLeads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadershipLeads a team in completing day-to-day processes/transactions/activities involving multiple steps and systemsRequires knowledge and understanding of a range of products and services processes and systems in a set of focus areas where transactions could be characterized by low to moderate riskResponsible for Vault Management including the auditing reporting and balancing of the Store Currency and transactions. Manages the Store currency levels tracks currency shipments and deliveries.Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store including but not limited to cash handling control of negotiable items preventing fraud managing controllable expenses promoting integrity Customer privacy and colleague safetyEngages Customers assesses needs responds by providing service(s) or guidanceClosely monitors workflows prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short termCoaches Teller team on financial transactions customer experience effective referral opportunitiesPlans organizes and coordinates the activities for own area and resolves operational issuesManages team requiring workforce to decision on acceptable level of risk specifically low risk potential (loss/reputational) transactions and/or requestsProvides decision making authority of issues managed generally limited to non-standard issues or exceptionsProvides leadership on day to-day issues on the Teller line determining the most appropriate course of action for resolution or escalates as requiredLeads by example and coaches Teller team on achieving individual performance metricsPartners with Store Leadership to achieve both store and individual performance metricsEnsures accurate use of all equipment by staffEducation & Experience:Undergraduate degree preferred and/or2 years of relevant experienceExcellent organization interpersonal and communication skillsSound judgment in decision making and problem solvingDemonstrated knowledge of Banking Compliance RegulationsCustomer Accountabilities:Shared accountability with Store Leaders for Lobby LeadershipActs as a contributor in achieving an overall Legendary Customer experience in the StoreLeads coaches and proactively models exceptional service at every customer interaction in the lobby and on the frontlineResponsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are metSupports and coaches frontline colleagues on effective customer complaint resolutionAssists with maintaining a professional and inviting space in all common areas of the Store adhering to premises marketing and/or regulatory guidelines; particularly this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirementsLeads the execution of the Store LEI plan/objectives; supports the execution of the Store advice plan/objectivesLeads and coaches frontline team on advice giving strategies and overall product and services acumenLeads and coaches on advice delivery to improve the customer experience and overall profitability of the BankWorks collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needsOwnership/oversight of simple to complex daily Store administrative dutiesDecisions more advanced teller transactions as well as processes teller transactions that range from routine to advanced including check cashing large withdrawals deposits and loan payments in accordance with Bank policies and proceduresShareholder Accountabilities:Manages the service team promoting a positive customer and colleague experienceLeads and develops a team of service colleagues provides coaching on delivering effective customer service product advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experienceResponsible for cash control of the store. Leads and enforces proper cash control procedures to bolster security and eliminate fraud and cash lossCoaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers senior service team to act as a point of escalation for customer concerns and takes personal ownership when concerns cannot be managed at junior levelsContributes to the execution and achievement of the team and the Stores customer experience targets by coaching/modeling appropriate attributes and behaviorsMay assist Regional Operational Officers in audits and various operational reviewsEmployee/Team Accountabilities:Leads and supports a high performing team; provides ongoing feedback coaching and input on performance reviews coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleaguesContributes to the process of setting performance objectives for the team; tracks monitors and effectively addresses and/or rewards performance in a timely mannerEnsures colleagues are in compliance with all Regulatory and AMCB policies procedures and guidelines of conduct (regarding customer interactions products and services etc.)Manages colleagues in compliance of all policies procedures and guidelinesSupports mentors and coaches team members in their professional developmentCreates and fosters a cohesive team and promotes a strong colleague experienceShares knowledge information skills and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teamsOnboards team members to ensure a positive experience and proficiency in roleSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successesParticipates in the recruitment and selection process for all hires to ensure a highly diverse qualified workforce to achieve business objectivesPromotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectivesActs as a brand champion for your business area/function and the bank both internally and/or externallyPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work FrequentPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds ContinuousSitting OccasionalStanding ContinuousWalking FrequentMoving safely in confined spaces OccasionalLifting/Carrying (under 25 lbs.) OccasionalLifting/Carrying (over 25 lbs.) OccasionalSquatting OccasionalBending OccasionalKneeling OccasionalCrawling OccasionalClimbing OccasionalReaching overhead - OccasionalReaching forward OccasionalPushing OccasionalPulling OccasionalTwisting OccasionalConcentrating for long periods of time ContinuousApplying common sense to deal with problems involving standardized situations ContinuousReading writing and comprehending instructions ContinuousAdding subtracting multiplying and dividing ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn moreAdditional Information:Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.Colleague Development If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.Interview Process Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.Required Experience:Manager Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24 - 33