Temporary Payment Analyst I or II at Washington State Employees Credit Union

As a Temporary Payment Analyst I or II your role is pivotal in ensuring timely and accurate processing of various back office operational functions to ensure seamless execution and delivery of consumer and business payment services for WSECU members. End date for the temporary assignment is March 31 2026. In this role youll be providing phone chat and email support to members and coworkers for operational technical and service-related needs. Youll be responsible for handling member and employee inquiries related to payment services while performing accurate and timely execution of department related back-office functions. Youll be providing operational and technical support to internal and external members for ACH check processing Mobile Deposit Bill Pay Peer to Peer P2P Digital Currency Wire Processing and oversight and maintenance related to our core processing system Symitar. Ready to learn more! Your day may include:Delivering outstanding service and support through responsive and positive interactions with co-workers members and external parties via phone email chat and SharePointActively building relationships with co-workers to foster a collaborative working environment and respond positively to departmental and organizational changesProviding guidance to leaders and staff with diplomacy and tact to resolve complex account issues threats and risks impacting members and/ staffExhibiting a high level of integrity and maintaining confidentiality of sensitive informationContributing to forward thinking initiatives aimed at improving accuracy and efficiency of department and credit union processesEffectively managing high call volumes directly assisting members and credit union business linesPerforming various support and maintenance tasks to ensure effective delivery of department operating functions under the responsibility of the Payments DepartmentProviding technical support across various software platforms including Application Enhancer Federal Reserve FIS Image Center/Smart Pay PASS Symitar and VancoParticipating in business line network and user groups upholding credit union standards in the sharing of informationIdentifying opportunities for process improvement or efficiency in department operations and works with leaders to support implementation efforts when feasibleWhat you bring to the team:For Payments Analyst ICompetitive pay for Payments Analyst I: $20.86 - $31.29 per hour dependent on relevant qualifications plus an annual discretionary incentive planThe target starting pay for this position is $20.86 - $26.07 per hour typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicants pay history into account.Minimum of two (2) years experience in a financial institution with preference given for experience in a back office operating areaMinimum of two (2) years experience in customer service data and/or transaction analysisComputer experience including proficiency in Microsoft Outlook Excel and WordEffective oral and written communication skillsAbility to analyze information and form recommendationsFor Payment Analyst II Competitive pay for Payments Analyst II: $23.29 - $34.94 per hour dependent on relevant qualifications plus an annual discretionary incentive planThe target starting pay for this position is $23.29 - $29.12 per hour typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicants pay history into account.Minimum of three (3) years experience in a financial institution with preference given for experience in a back office operating areaMinimum of three (3) years experience in customer service data and/or transaction analysisMinimum of three (3) years experience handling escalated and emotionally charged callsComputer experience including proficiency in Microsoft Outlook Excel and WordEffective oral and written communication skillsAbility to analyze information and form recommendations**WSECU is currently hiring a Payments Analyst I or II dependent on qualifications**Where were located: 330 Union Ave Olympia WA. This is an in-office position. Working from home may be approved on occasion by leader ad-hocWorking from home/hybrid requirements:Reliable high-speed home internet connectionPrivate confidential workspace away from distractions and other peopleSuitable desk/surface and desk chairWhen youd work: Monday - Friday 7:00 am 6:00 pm full time minimum 40 hours per week with scheduling flexibility to meet service for this non-exempt Temporary position; End date for the temporary assignment is March 31 2026WSECU was named to the Forbes Best-In-State Credit Unionlist in 2025 making us the only credit union in Washingtonto earn this recognition five years in a row!Ind2#LI-HybridWe look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at with any questions.We champion our employees unique differences because we believe diversity is critical to the success of our members and the communities we serve. Were proud to provide a workplace based on equality and do not discriminate based on race color religion creed national origin ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation gender identity marital status or any other legally recognized protected basis under federal state or local law.Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact or email us for assistance.Required Experience:IC Key Skills Beauty And Fashion,EMC,Jewellery,Arabic English Translation,Business Analytics Employment Type : Part-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 31