Temporary Reservation Agent at AccorHotel

Consistently offer professional friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter and/or Update group lists as required while ensuring accuracyVIP reach-out to guests booking high-rated suitesManage Reservations inbox and in-house reservation requests from Sales Convention Services and Executive OfficeUpdate reservations ensuring a flawless check in and check out process including acquiring deposits when needed and set up of billing instructionsPresent up-sell opportunities and recommend hotel facilities based on guest interestsLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies procedures and service standardsFollow all safety policiesOther duties as assignedQualifications : Previous customer related experience requiredKnowledge of Opera an assetPrevious Property Manager System experience preferredComputer literate in Microsoft Office applications required; notably Outlook Word and ExcelMust be able to type 50 words per minuteStrong attention to detailStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs; remaining calm & courteous at all timesPhysical Aspects of Position (include but are not limited to):Frequent sitting throughout shiftOccasional kneeling pushing pulling lifting walking and standingOccasional ascending or descending ladders stairs and rampsAdditional Information : Hourly Rate: $35.06Visa: Must be able to provide proof of eligibility to work in the United StatesOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/DRemote Work : NoEmployment Type : Full-time Key Skills Intelligence,Corporate,Irrigation,Investment,AC Maintenance,Contract Administration Experience: years Vacancy: 1