Temporary Slate Support Specialist - Penn Engineering at InsideHigherEd

Temporary Slate Support Specialist - Penn EngineeringUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.Posted Job TitleTemporary Slate Support Specialist - Penn EngineeringJob Profile TitleTemporary Employee - Non-ExemptJob Description SummaryReporting to the Slate Application Developer in the Office of Academic Innovation, the Slate System Support Specialist is responsible for the effective coordination, support, and maintenance of the Slate CRM system. This role will predominantly be supporting the student success system needs for online, on-campus masters and graduate degrees; this role may also support admissions features where appropriate and necessary, as well. The Support Specialist is responsible for escalating issues to and collaborating on cases with the Slate System Developer to ensure timely and accurate addressing of requests. This role should feel comfortable with independently maintaining workflows, managing application cycles, and providing technical support for events and marketing campaigns/emails. They will be the direct support contact for the online admissions and marketing team.Strong candidates for this position will have 1-3 years of experience with the Slate system, are familiar with the features that drive the admissions system, and are able to generally troubleshoot related concerns. Additionally, candidates with strong organizational and administrative skills will be good candidates as this role will require supporting administrative tasks for recruitment events, office hours, and student affairs events that use Slate to capture registration. This role will be hybrid and should anticipate two (2) days in-office in Philadelphia on the University of Pennsylvania campus.Job DescriptionJob ResponsibilitiesSlate Process CoordinatorCoordinate/operate the Slate Admissions System for Penn Engineering, supporting online programs, on-campus masters and Ph.D., and our K12 admissions roundsSupport coordination of the Student Success system features, as wellManage the process of turning Student Success modules on and off for each cycleMake system updates where appropriate, either live or between admissions application cycles; will collaborate with the Slate System DeveloperSupport workflow maintenance, including clearing workflows in preparation for the next cycleProvide troubleshooting support for the Admissions/Marketing/Student Success team and serve as the primary support contact for the online Admissions/Marketing/Student Success teamCampaigns & Deliver Communications SupportSupport the development/build of ad hoc and campaign/drip emails in the Slate system, including recipient list queries, merge fields, and logic.Work with Slate System Developer to confirm and build Deliver message queries where appropriate, along with conditional logic, merge fields, etc.Request Processing, Triage & EscalationTriage incoming Slate-related requests into the various help channels (Slack, ticket request forms, etc.) and provide tier 1 support.Manage the Slate Helpdesk Asana board and in collaboration with team, migrate issues to the backlog.Cycle Preparation Checklist CoordinationMaintain and coordinate the cycle preparation checklist projects in Asana to ensure all tasks are completed on schedule.Provide recommendations for updating the checklist with the aim of tracking all behaviors required to open, manage, and close each admissions round.Collaborate with other members of the Operations and Systems teams to ensure that their assigned tasks are completed timely, accurately, and drive toward key deadlines per the cycle prep checklist.Events SupportProvide Slate-related support for events managed by the admissions/marketing teams as well as student affairs, including online and on-campus recruitment and engagement activities.Support includes auditing event templates and communications, supporting registration processes, and supporting event setup in Slate.Provide day-of support for Slate-driven events, where appropriate.System & General SupportEnsure the Slate system has accurate user and permissions information.Assign/update permissions at the discretion of the Application Developer.Consistent deduping of records to ensure data accuracy and cleanliness.Support System Developer with various tasks and projects where needed. Other duties as assignedQualificationsRequiredBachelor's degree, preferably in an IT-related field, with one to three (1-3) years in an enrollment services role requiring technical and functional knowledge or an equivalent combination of education and experience. Experience working in a CRM, preferably Technolutions SlateStrong problem-solving and troubleshooting skillsAbility to learn quickly and understand complex processesProficiency in workflow management and campaign communication strategiesExcellent organizational and project management abilitiesPreferredExperience supporting higher education admissions or marketing teamsFamiliarity with Asana or similar task/project management toolsUnderstanding of student recruitment, marketing, and admissions processes and event managementJob Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolSchool of Engineering and Applied SciencePay Range$7.25 - $30.00 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.Equal Opportunity StatementThe University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.Special Requirements A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Please note that benefit eligibility is determined/based on ACA guidelines. Equal Employment Opportunity StatementThe University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3600-Market-Street/Temporary-Slate-Support-Specialist---Penn-Engineering_JR00108623Copyright ©2025 Jobelephant.com Inc. 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