Thermal Parts Specialist at Vertiv Group

DescriptionPOSITION SUMMARYThe Thermal Parts Specialist plays a critical role in supporting national parts sales by handling incoming part inquiries via the national support line managing multiple requests simultaneously and ensuring timely and accurate responses to customers. Success in this role requires strong organizational skills the ability to prioritize tasks effectively and a commitment to delivering excellent customer service.RESPONSIBILITIESProvide customer support by handling incoming phone calls and inquiries from national customers assisting in the identification and selection of appropriate replacement parts and assemblies.Collaborate with customers to recommend upgrades or change-out solutions identifying opportunities for product enhancements and providing expert guidance.Complete additional tasks assigned to contribute to overall team success and operational efficiency.MINIMUM QUALIFICATIONSHigh School diploma or equivalent2 years of working experienceExcellent communication skills both written and verbalProficiency in Microsoft OfficeStrong attention to detailExcellent customer service skillsPREFERREDQUALIFICATIONAssociates degreePrevious experience dealing with partsHVAC experiencePHYSICAL & ENVIRONMENTAL DEMANDSOffice/ warehouse environmentTIME TRAVEL REQUIRED0-5%The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIESCustomer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAt Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.Required Experience:IC Key Skills Business Development,Sales Experience,Marketing,Inventory Control,Customer Service,Computer Skills,Dealership Experience,GM Vehicles,Management Experience,Service Writing,Sales Management,Automotive Service Employment Type : Full Time Department / Functional Area: Operations Experience: years Vacancy: 1