Thrill Ambassador at Kelly

Thrill Ambassador

Kelly Services in partnership with Nissan North America, is currently recruiting for a Thrill Ambassador to join the team in Franklin, TN.

Pay: $26.00 per hour. In office Monday-Thursday 8am-5pm, remote on Friday.

Why you should apply to be a Thrill Ambassador at Nissan:

• Competitive pay rate at $26.00 per hour.
• Opportunity to work with a respected, innovative automotive leader focused on mobility, operational excellence, and electrification of vehicles.
• Be part of a dynamic, collaborative, and people-focused team environment.
• Help drive customer loyalty and deliver white glove service to vehicle owners.

What's a typical day as a Thrill Ambassador? You'll be:

• Welcoming new vehicle owners, addressing questions or concerns, and proactively communicating about vehicle alerts and resolutions.
• Coordinating solutions for customer vehicle issues, dealer complaints, general inquiries, warranty policies, service contract policies, goodwill assistance requests, and part escalations while maintaining communication between customers and dealers.
• Providing technical support for complex customer cases, including technical application troubleshooting.
• Collaborating with internal departments to enhance the customer resolution process and supporting customer inquiries using available tools.
• Documenting all customer interactions, calls, and resolution steps according to company policies and procedures.
• Providing inbound phone support for the customer loyalty program and assisting with service campaign/recall information.

This job might be an outstanding fit if you:

• Have 1 to 3 years of directly related, professional-level experience in customer service, or call center.
• Bachelor's Degree is required for this role no exceptions.
• Possess excellent analytical, interpersonal, oral, and written communication skills with a passion for serving others.
• Demonstrate strong conflict resolution, presentation, and organizational skills.
• Are accommodating, action-driven, and possess an outgoing personality.
• Have thorough computer skills and are comfortable with technology and process improvement, Salesforce experience preferred.

Perks:

• Weekly Pay
• 16 paid holidays
• 10-15 days of Paid Time Off
• Enhanced Medical Benefits
• Kelly Perks-Discount Program

What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Thrill Ambassador today!