Tier 1 Technician at Clearbridge Business Solutions

Tier 1 TechnicianAbout ClearbridgeAt Clearbridge we solve business problems through IT. Were a fast-paced high-growth managed services provider with operations across BC Alberta and Washington partnering with businesses who need their technology to work seamlessly so they can focus on what they do best. Our team of 15 service professionals becomes an extension of our customers operations understanding their businesses deeply enough to anticipate needs and recommend solutions that move the needle.We genuinely invest in our people. We develop Tier 1 Technicians into Tier 2 Technicians. Your growth matters because when you succeed our customers succeed.The Role: First Line of Defense First ImpressionAs a Tier 1 Technician youre the first voice customers hear when they need help. You turn nothings working into weve got this handled. You own tickets from start to finish build genuine customer relationships and spot opportunities where Clearbridge can add real value.This isnt about being the most technical person in the room yet. Its about being hungry to learn confident enough to own problems and human enough to remember theres a stressed business owner behind every ticket.Your day-to-day:Answer calls and emails from customers needing technical support or reassuranceOwn tickets from open to close digging into root causes and seeing problems throughBuild customer relationships deep enough to anticipate needs and understand business challengesRecognize patterns in recurring issues and proactively recommend solutionsLearn constantly through shadowing vendor training and hands-on problem-solvingCollaborate with a 15-person team that genuinely wants you to succeedThe 4 Core Attributes Were Looking For1. Hungry (Eager to Learn)Youre tech-savvy (you troubleshoot your own devices understand how systems connect) and you genuinely enjoy figuring things out. You learn from mistakes. Youve probably taught yourself something technical just because it sounded interesting. You see gaps in your knowledge as opportunities not threats.2. Independent (Confident Problem Ownership)You own tickets from start to finish even when that requires research or escalation. You try things document what works and know when to ask for help without defaulting to it. Customers never wonder if their issue fell through the cracks.3. Customer Service (Relationally Aware)You genuinely like helping people. Youre comfortable on the phone patient with non-technical customers and skilled at translating tech-speak into plain language. You understand that good service means making people feel confident and supported not just fixing the problem.4. Business Acumen (Solutions-Oriented Thinking)You understand technology serves business goals. You think beyond the immediate ticket and ask What would actually help this customers business run better You notice when recurring issues signal deeper problems and spot opportunities to add genuine value.Must-HavesCustomer service mindset: energized by helping people solve problemsConsultative approach: ask thoughtful questions to understand root causesTechnical curiosity: comfortable troubleshooting and understanding how systems connectOwnership mentality: see problems through to resolutionStrong communication: clear professional and empathetic on phone and in writingFlexibility: comfortable with on-call rotation and customer needs beyond 9-5Nice-to-HavesPrevious IT support or MSP experienceFamiliarity with Windows Active Directory O365 or networking fundamentalsVendor certifications (CompTIA A Network Microsoft)Experience with PSA or RMM toolsTrack record of independent learning (side projects self-taught skills)What Success Looks LikeWe measure by:Ticket resolution efficiency: how quickly and thoroughly you solve problemsCustomer satisfaction: how customers feel after interacting with youCustomer knowledge: how well you understand their businesses and needsProactive value: how often you spot opportunities to genuinely helpWhy ClearbridgeReal growth. We develop Tier 1s into Tier 2s through vendor training internal knowledge sessions and shadowing with experienced professionals.Exciting environment. Fast-paced high-growth company with operations across BC Alberta and Washington. Genuine advancement opportunities. If you want to be part of something dynamic and growing this is it.Amazing team. Work with 15 professionals who value collaboration ask great questions and balance technical excellence with humanity.Thoughtful workspace. Downtown Abbotsford office with natural light standing desks multiple monitors and unlimited quality coffee.Meaningful work. Every ticket you close keeps a business running. Thats real impact.The Reality CheckRemote position Monday through Friday with on-call rotation. We love having our team visit our head office in Abbotsford BC and you will be invited to join us regularly throughout your employment. Youll spend significant time on the phone and in remote sessions. Youll encounter frustrated customers and unclear problems. You need to stay calm under pressure ask thoughtful questions and own outcomes even when theyre messy.If you want to clock in close tickets mechanically and clock out without thinking about customer impact this isnt it.But if you want a place where your growth is genuinely supported your curiosity encouraged and your contributions directly impact real businessesWe should talk.Required Experience:Junior IC Key Skills Aeronautical,Healthcare Attorney,Fitness,General Services,Account Management,Export Documentation Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1