Desktop Engineer (Tier 3) at Information Consulting Services

Title: Desktop Engineer / Support Consultant Location: Camden, NJOnsite / Hybrid / 3/daysDuration: One yearStart: ASAP US citizen, GC only accepted. NO OPT'sDesktop Engineer / Support Consultant - Required skills - MUST HAVES:Experience with ServiceNowSoftware Asset Management ProUnauthorized software itemsLicense complianceHardware Asset Management Incident and task managementKnowledge around desktop applications (Windows and MACHelp determine why certain applications are now showing as installed/uninstalled on PCs/MacGeneral Software Licensing knowledgeFamiliarity on doing research around software titles and licensing structuresCustomer service focusAble to work with end users to remove remediate software where neededAble to work with end users and ask questions around need of installed software.Experience with Office365Configuration management skills requiredCertifications: A Plus, Microsoft Certified Professional (MCP). Microsoft Certified Technology Profession (MCTP) a plus.Ability to create complex software packages and distribute to end users via Microsoft SCCMExperience with Active Directory and GPOs a plus but not required4-6 years of related experienceDesktop Engineer / Support Consultant - Summary: The consultant is responsible for maintaining and improving the end user computing hardware and software environment that the client staff uses on a daily basis. This position acts as a liaison to our end user community within the Regional office. This position is responsible for monitoring and ensuring resolution of all tier 3 tickets are resolved within SLA. This position manages medium to large projects and follows IT project methodology. Desktop Engineer / Support Consultant - Primary Responsibility:Obtain business requirements, perform initial analysis, provide budget estimations, research and propose computing solutions for implementation as well as plan and implement those solutions.Responsible for developing project timeline and delivery of medium to large scale projects.Identify and document business requirements and opportunities to improve end user computing.Research best practices and design solutions.Evaluate products both hardware/software and prepare justification and recommendations for procurement.Presents solutions to client IT management for inclusion in the IT Project Portfolio.Responsible for documenting process and procedure to support end users.Responsible for after hours support calls from client staff and the client IT Helpdesk.Responsible for identifying process improvement opportunities to increase customer satisfaction rating.Responsible for accurately tracking corporate assets and license compliance using Microsoft’s SCCM and InTune that is integrated into ServiceNow.Testing and implementation of client and server based applications.Respond to escalated helpdesk cases submitted by the end user community for hardware and software break/fix problems.Installation of end user hardware and software.Dispatch and manage third party vendors for on-site support.Accountable for closure of helpdesk cases within documented Service Level requirements.Total responsibility and accountability for ticket resolution from inception to closure for all issues reported.***Submissions must include*** Candidate’s full name Candidate’s contact information Candidate’s current location Candidate’s availability & immigration statusCandidate’s rate confirmation All placements and submissions will be subject to required background and drug checks. Please access our Job Board to view position or to see other open positions