Tier 2 IT Engineer On-Site at Lyra Technology Group

A bit about LyraLyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.About The PositionOne of our operating companies Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues maintain computer systems and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.Responsibilities:Diagnose and troubleshoot technical issuesMaintain computer systemsProvide remote and onsite supportMaintain documentation of processes issues and solutionsRequirements2 years of experience in IT engineering and/or customer facingKnowledge of Windows and Linux operating systemsFamiliarity with networking concepts and toolsExcellent problem-solving and communication skillsExpected OutcomesResolve technical issues in both a remote and on-siteenvironmentInteract with members of client headquarters including high level executivesProvide the best possible solution to clientsMaintaining clear communication with clientsKeeping assigned tickets organized and updatedPeriodic assignment of afterhours on-call supportCompensation & BenefitsUp to $70K / Year based on experienceHealth Dental Vision & otheradditionalbenefits401K (With 3% Match) eligible after 90 DaysGenerous PTO Key Skills Data Center Experience,Splunk,System Security Plans,Cybersecurity,Computer Networking,Nginx,Root cause Analysis,Windows,Apache,Visio,SSO,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1