Tier 2 IT Engineer On-Site at Lyra Technology Group

A bit about LyraLyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.About The PositionOne of our operating companiesTech-Keys is seeking an experienced Tier 2 IT Engineer to join their team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve customers IT related issues.Responsibilities:Provide IT support to internal and external customersTroubleshoot and resolve IT related inquiries and problemsMaintain and update our knowledge base and technical documentsEnsure service delivery quality at all timesRequirementsProven experience working as a Tier 2 IT engineer for at least 3 yearsExcellent customer service and communication skillsExcellent problem solving and analytical skillsAbility to explain technical solutions in a clear and understandable mannerExperience in 365 administrationNetworking experienceExperience trouble shooting printersExperience with AzureExperience with dattoDegree in Information Technology is a plusMS - 102 certification is a plusMD - 102 certification is a plusExpected OutcomesWork on 15-20 and resolve 12- 14 Tier 2 tickets each dayProvide the best possible solution to clientsMaintaining clear communication with clientsKeeping assigned tickets organized and updatedPeriodic assignment of afterhoursoncallsupportPeriodic visits onsite at our clientsCompensation & BenefitsUp to $70K / Year based on experienceHealth Dental Vision & otheradditionalbenefits401K (With 4% Match) eligible after 90 DaysGenerous PTO Key Skills Data Center Experience,Splunk,System Security Plans,Cybersecurity,Computer Networking,Nginx,Root cause Analysis,Windows,Apache,Visio,SSO,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1