Tier I Customer Service Representative at GCyber

GCyber is hiring a Tier 1 Customer Service Representative to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the Tier 1 Customer Service Representative you will:Triage tickets answer phone calls and create tickets for customers issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk. Respond to customer questions and troubleshooting technical issues related to hardware software and network problems.Serve as the primary contact for users documenting and logging all calls and issues in trouble ticketing system.Minimum Qualifications and ExperienceActive DoD Secret clearanceHigh School diploma with 0-3 years of experience (or commensurate experience)8570 IAT II certification (i.e. Security CCNA-Security CND CySA GCSP GSEC SSCP)Proficiency in operation systems (Windows)Knowledge of:Microsoft software applicationsTroubleshooting Adobe issuesMicrosoft Application SuiteEDMS and Active DirectorySharePointOur BenefitsGCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals from health and wellness programs to retirement savings and career development opportunities. Highlights include:26 Days of Paid Leave Annual PTO IncreaseAn extra day of paid leave for every year of employment with GCyberPaid Parental LeaveAdditional Leave Allowances for Military Duty Jury Duty and Bereavement Leave401(k) Matching100% Company-funded Disability Insurance90% Company-Funded Health Dental and Vision Insurance with contributions to insurance benefits for spouses children and family membersTraining and Professional Development PlansCommuter Benefits PlanParking and Transportation AllowanceEqual Opportunity EmployerGCyber is an Equal Opportunity Employer. This means you dont have to worry about whether your application process will be fair. We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability.Stay in TouchFor future job notifications please follow GCyber on LinkedIn. Required Experience:Junior IC Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1