Toyota Knoxville Service Advisor at Toyota/Lexus of Knoxville

Service Advisor As a Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality. Responsibilities:Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective serviceTake ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandledEnsures that the daily inventory of technicians time is consistently sold to service customersDistribute work between technicians efficiently Qualifications:Organized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional well-groomed personal appearanceClean driving recordWilling to submit to a pre-employment background check & drug screenDealership BenefitsInsurance plans available for eligible full time associatesMedical InsuranceDental InsuranceVision InsuranceLife InsuranceDisability InsuranceVoluntary Accidental InsuranceVoluntary Critical Insurance401k retirementPaid Holidays for eligible associatesPaid vacations for eligible associatesEmployee discountsSick Leave for eligible associatesDrug Free workplaceRequired Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1