TRAINER - CASINO SERVICE BAR at Hard Rock International (USA), Inc.

Job DescriptionJob DescriptionOverview#IndeedCincy As a Certified Trainer for Cocktail Servers at Hard Rock Casino, you will play a key role in delivering exceptional guest experiences by developing and mentoring our front-of-house beverage team. You will be responsible for training new and existing cocktail servers on service standards, product knowledge, responsible alcohol service, and Hard Rock’s signature brand experience. With a strong focus on guest satisfaction, consistency, and compliance, you’ll lead by example on the floor, ensuring team members uphold the highest levels of professionalism and hospitality. This position requires in-depth knowledge of beverage service, excellent communication skills, and a passion for fostering a culture of excellence and fun in a fast-paced casino environment.#IndeedCincyResponsibilitiesDeliver structured, engaging, and hands-on training for new cocktail servers, ensuring all operational and service standards are met.Provide ongoing coaching and retraining for existing team members to maintain service excellence and compliance with company policies.Support and monitor trainees on the floor, providing real-time feedback and ensuring readiness for independent performance.Assist in developing and updating training materials, checklists, and evaluations in collaboration with the Beverage and Human Resources department.Uphold and teach responsible alcohol service, and compliance in accordance with local laws and internal policiesServe as a brand ambassador, promoting Hard Rock values, image, and culture always.Lead by example through superior guest service, product knowledge, and professionalism.Track training progress and complete required documentation and reports accurately and on time.Collaborate with management to identify training gaps and support continuous improvement initiatives.Assist in maintaining a clean, safe, and welcoming environment for both guests and team members.