Training and Support Specialist at HighCloud Solutions

Title Training and Support Specialist Location Raleigh NC (Hybrid) Duration 12 Months Interview Type Either Webcam Interview or In Person Job Type C2CW2 Job Description DHHS Division of Health Benefits requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team. No travel is required. This is a Monday-Friday 8-5 position. Hybrid model: the client will require 8 days per month onsite. The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units. Strong writing skills and the ability to draft resources to support employee learning tips and educational resources for employees such as SOPs and job aids is essential. Good research skills. Instructional design and technical knowledge a must. This position will facilitate and support live virtual meetings and events. Strong presentation communication and collaboration skills are needed. DHB prefers experience with the following tools: Experience using Microsoft Office. This position will likely need to draft documents and slide decks to support content development. The candidate will need experience utilizing and maintaining SharePoint. Adobe Articulate (Storyline and Rise) Canva Camtasia Menti etc. Interest in continual learning and continuous improvement. Must be professional respectful communicate clearly and often and act with integrity in all interactions. This position works with: Associate Director of Organizational Development 2 Training and Support Specialists Learning and Development Consultant Organizational Development Consultant Administrative Support Specialist and DHB Interns. Skill Required / Desired Amount of Experience Experience in curriculum design and developing training materials for adult learners Required 3 Years Understands the NC Medicaid Program that drive the efforts of the county regional and state staff who administer those programs. Highly desired 3 Years Strong content development skills needed. Required 3 Years Instructional design and technical knowledge needed Required 3 Years Adobe Articulate 360 Required Experience with adult learning practices principles and procedures in classroom and on-line presentations Highly desired This position will support live virtual meetings and events. Strong presentation communication and collaboration skills. Required 3 Years Preferred tools: Adobe Articulate & Camtasia MS Teams Microsoft products Webex Required Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full Time Experience: years Vacancy: 1