Training Officer (1232) Learning and Organizational Development - Human Services Agency (166468) at City and County of San Francisco

Training Officer

Under direction of the Learning and Development Induction Manager, the 1232 Training Officer delivers and evaluates training programs focused on CalFresh (CF) and Medi-Cal (MC) benefit administration. This position will be responsible for creating curriculum and instructional materials, conducting instructor-led training, ensuring staff understand eligibility rules and case-processing requirements. This position will collaborate and consult with SF Benefits Net (SFBN) and Alignment and Guidance (A&G) training staff to guide the Induction process.

The length of SFBN Induction Training is 6 months and includes classroom instruction with L&OD, business process training with A&G, and on-the-job learning with SFBN. This additional resource will provide the Agency with more capacity to address 2905 vacancies and plan for future workforce development and training needs.

Essential Duties and Functions:

1. Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials to ensure alignment with current laws, rules, and regulations.
2. Facilitating training across multiple modalities by delivering presentations, leading activities, mentoring trainees, and ensuring equitable and accessible learning environments.
3. Maintaining and improving training materials through ongoing review, research, collaboration, and quality-control of content, assessments, and related processes.
4. Evaluating trainee progress by developing and grading assessments, analyzing results, conducting check-ins, and providing individualized support.
5. Overseeing daily classroom operations and coordinating with Program training staff on updates, logistics, projects, and curriculum development.
6. Evaluating the effectiveness of training programs by assessing learning outcomes, gathering and analyzing feedback, facilitating workshops and related training events, and preparing reports.
7. Assessing individual, team, and organizational learning needs by analyzing information obtained from assessment tools, evaluations, reports, complaints, interviews, and other relevant documents or consultations.
8. Provide supervision and support to Program Specialists by guiding their training activities, delivering coaching and feedback, assisting with classroom preparation and materials management, and ensuring accurate completion of administrative tasks.

Qualifications

1. Education: Possession of a baccalaureate degree from an accredited college or university; AND 2. Experience: Two (2) years of verifiable experience designing, organizing, and conducting employee training programs. Substitution of Education: Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience. Substitution of Experience:

• Possession of a Master of Arts degree may be substituted for one year of the required experience; OR
• Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience creating, delivering, and evaluating training as related to social service programs - CalFresh and Medi-Cal preferred
• Experience using CalSAWS
• Experience undergoing major system changes (e.g. CDS to CalWIN, CalWIN to CalSAWS)
• Proficiency using Microsoft Office tools and learning applications/software (e.g. Word, Outlook, Teams, PowerPoint, Kahoot, CANVA, etc.)

Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection procedure: The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates' job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited to continue in the selection process.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

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