Training Strategy & Programs Project Coordinator at American Airlines

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You will help manage and coordinate training initiatives, supporting project tracking and performance measurements across multiple efforts. This role focuses on partnering with key stakeholders, supporting station trainers, and using innovative tools to streamline workflows and improve training impact. If you enjoy organizing work, solving problems, and making training better for frontline teams, this is the role for you. 

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manage and coordinate training initiatives across multiple concurrent projects. 
• Support program managers with measurement, communication, documentation, and project tracking. 
• Maintain and audit training curriculum to ensure accuracy, consistency, and operational relevance. 
• Serve as a liaison to station trainers and instructors to maintain alignment and training readiness. 
• Collect, monitor, and report training performance data, including completion rates and program KPIs. 
• Partner with stakeholders to identify, prioritize, and validate learning needs across Airports and Cargo. 
• Prepare and maintain project timelines, status reports, and deliverable tracking. 
• Facilitate cross functional meetings, capture action items, and follow up to ensure completion. 
• Leverage digital tools, including AI, to automate workflows and improve training efficiency. 
• Support the integration and adoption of GenAI powered training tools that modernize learning delivery.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience 

• Bachelor's degree or equivalent experience
• 1+ years of related experience

Preferred Qualifications – Education & Prior Job Experience  

• Project management or program management experience is a plus
• GenAI experience or knowledge of general LLM’s

Skills, Licenses, and Certifications

• Must have outstanding organizational, prioritization, and multitasking skills; must be detailed
• Effective written and verbal communication skills
• Proven track record of coordinating multi-faceted projects in an organized and efficient manner
• Intermediate or better proficiency in MS Suite, particularly; Excel, PowerPoint, Word, SharePoint
• Must be a strong collaborator who can effectively drive for results and independently solve problems

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.