Transfer Success Advisor (Restricted) at InsideHigherEd

Transfer Success Advisor (Restricted)New River Community College (NRCC) is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.Duties:Advise NRCC students planning to transfer, helping them clarify academic and career goals, build early academic momentum, ensuring guidance supports any potential transfer choiceCoordinate outreach and recruitment for partnership and dual-admissions programs to ensure a strong transfer process that applies uniformly for all possible transfer institutionsMaintain accurate advising records and contribute to regular reports assessing transfer student outcomes and program effectiveness, applying the same standards for all students regardless of their intended transfer destinationTrack and monitor student progress to improve transfer student success rates, transfer outcomes, and overall transfer rates and academic outcomesManage a caseload of NRCC students planning to transfer to Radford University, offering proactive advisement and guidance throughout their academic journeyProvide academic advising and success coaching to students in the Tartan Transfer dual admissions program, supporting their completion of an associate degree and successful transfer to Radford UniversityServe as a liaison between NRCC and RU to ensure alignment of transfer policies, admissions processes, academic advising practices, and program requirementsSupport NRCC transfer students who enroll at RU by coordinating and participating in activities that promote academic integration, campus engagement, and overall student successCollaborate with leadership teams at NRCC and RU to expand and improve transfer student support and increase successful transitions between institutionsStay informed about academic programs, support services, and institutional policies at both NRCC and RU to provide accurate, up-to-date advising KSA's/Required QualificationsKnowledge and support of the community college missionDemonstrated expertise in providing students with accurate, comprehensive guidance on academic programs, degree requirements, and available support servicesProven ability to design and implement personalized academic plans that align with students’ goals, academic progress, and institutional requirementsExceptional interpersonal and relationship-building skills to actively engage, support, and empower a diverse student populationTrack record of delivering outstanding customer service, including proactive communication, timely follow-up, and resolution of student concernsStrong communication, problem-solving, organizational, and presentation abilities, with the capacity to convey complex information clearly both orally and in writingAbility to work effectively in a dynamic team environmentAdditional factors that may be considered include:Experience supporting and advising students in a postsecondary environment, with a strong understanding of student development, academic policies, and the unique needs of diverse student populationsKnowledge of compliance and regulatory frameworks in higher education, including FERPA, Title IX, ADA, and policies related to student rightsProficiency in educational and office technology, including Microsoft Office Suite, Google Workspace, and student information systems (e.g., SIS, CRM tools)Understanding of the Virginia Community College System transfer processes and pathways, including the use of resources such as Transfer Virginia, the Virginia Education Wizard, and guaranteed admission agreementsFor complete description and to apply, please visit https://jobs.vccs.edu/postings/91118The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.