Transit IT Specialist at SporTran

Job Title: Transit IT Specialist Division: Administration Reports To: Transit IT Manager ESSENTIAL DUTIES AND RESPONSIBILITIESTransit IT SpecialistTier 1 Technical Support Provide first-level technical support for hardware software mobile devices network connectivity and user account issues Log track and resolve support tickets in a timely manner Assist employees with workstation setup password resets and peripheral installation Escalate complex issues to the Director of IT when necessaryOnboard Bus TechnologyAssist with installation configuration and maintenance of onboard bus computer systems including: CAD/AVL systems Farebox/Validator equipment Cameras and DVR systems Wi-Fi routers and modems GPS and telematics hardware Perform basic diagnostics for malfunctioning equipment and coordinate repairs Document equipment status serial numbers configurations and updatesQualifications High school diploma or equivalent (Associate degree in IT preferred) 1 year of experience in IT support help desk or related technical field Basic understanding of Windows operating systems Microsoft 365 and networking fundamentals Ability to diagnose common hardware/software issuesPhysical Requirements Ability to lift up to 50 lbs Ability to enter/exit buses crouch and work with small hardware components Occasional exposure to outdoor weather and garage environmentsIMPORTANT INFORMATIONAll positions are Safety Sensitive and require pre-employment drug testing; background checks; clean driving records and applicants must be able to work flexible shifts.Require that applicants have no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e. DWI driving with a suspended canceled or revoked license) in the past five years.SporTran is an Equal Opportunity Employer. SporTran provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements SporTran complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.Compensation & BenefitsSporTran offers an excellent fringe benefits package which includes:Health Dental and Vision Insurance401K MatchHealth Care Flexible Spending AccountShort and Long Term Disability InsuranceAccidental Death and Dismemberment Policy for salaried employeesCompany-Paid Term Life InsurancePaid VacationPersonal DaysSick DaysPaid HolidaysFuneral LeaveJury Duty wage reimbursement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.Required Experience:IC Key Skills SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware Employment Type : Full-Time Experience: years Vacancy: 1