Treasury Management Client Support Specialist at Make Your Move

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.This position requires the ability to work in the Salem MA offices.Salem Five has more than 30 retail banking branches throughout Essex Middlesex Norfolk and Suffolk counties strong business banking capabilities an Insurance division a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what were all about.JOB DUTIES AND RESPONSIBILITIES include but are not limited to the following:Provide an outstanding Customer Experience to Salem Five customers and prospectsPrimary point of contact for servicing/troubleshooting the suite of cash management productsAble to demonstrate a high level of proficiency with Salem Fives digital technology offeringProficient at trouble shooting technical issues to include various file formats browser and firewall challenges etcProficient utilizing desktop applications such as MS Office (Excel Word Exchange) mobile smart phones and downloading applications and utilization of the Internet (mobile and desktop) to search and locate informationEmbrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to changeResponsible for all Cash Management customer product/service implementations.Provide customer support to Commercial Cash Management customers to fulfill needs and solve problems related to Cash Management products deposit accounts and general requests.Prepare and organize required reports (e.g. Monthly Non-interest Fee Income Report and New Business Report) as requestedProvide interactive/telephone training to Cash Management Customers using the online banking platform and/or RDC platformsAssist Product Management with special project and product testing/customer roll outs.Recognize cross sell opportunities to existing relationships and either close or refer to Sales.Provide back up to Product Management with daily tasks as needed.Provide back up to Cash Management Operations as requestedWork effectively with other areas of the bankCommunicate effectively and professionally with customers and co-workers.Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.Regular attendance is essential to this position.SKILLS & COMPETENCIESAttention to detail and thorough when performing work.Ability to multi-task prioritize and remain focused in a fast-paced client-centric environment.Demonstrated commitment to client satisfaction; provides superior customer service. Ability to diffuse and resolve conflict preserve client relationships and maintain safety/integrity of the Bank.Communicates in a clear concise and effective manner verbally and in written format.Demonstrates active listening; solicits feedback offers balanced critiques and works toward collaboration.Demonstrates intellectual curiosity desire to always be learning and the ability to understand often complex workflows systems data sets and various technologies.Ability to negotiate and resolve complex/contentious issues; reach consensus and meet objectives.Excellent analytical and problem-solving skills; effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to overcome them.Self-starter with ability to disseminate information and identify potential system gaps or areas of concern. Must have the organizational skills required to appropriately document & track issues along with willingness to take ownership of issues as they arise and the commitment to see them through to resolution.High level of understanding and ability to troubleshoot/problem solve issues related to technology user systems browser functionality and capabilities. Demonstrates ability to act as expert resource for Salem Fives digital technology offering.EDUCATION AND/OR EXPERIENCEAssociates degree preferred. Minimum 5 years banking experience with strong back ground in customer service commercial operations electronic banking and Cash Management. Knowledge of ACH rules and guidelines referred. High comfort level with technology such as PCs software and web based products. Proficient command of Microsoft Office products (Excel Word and Power Point).PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.Benefits/Incentives: Health Insurance Dental Vision Flexible Spending Account Health Savings Account 401k Matching Tuition Reimbursement Employee Referral Program Summer Family Outing Annual Holiday Reception and moreSalary Range: $59000 - $75000The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education qualifications certifications experience skills seniority location and performance. This range may be modified in the future.Ready to applyIf this job sounds like a fit for you then click onApply/Apply Nowin this posting. We look forward to talking withyou.Qualifiedcandidates may also submit a resume and application online at or mail your resume to Human Resources 210 Essex Street Salem MA01970.No unsolicited resumes accepted from agencies.Required Experience:IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 59000 - 75000