Truist Leadership Institute Guest Services Rep at Truist Bank

The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.Need HelpIf you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:3rd Shift - 15% Automatic Pay Differential (United States of America)Please review the following job description:Deliver the perfect client experience to all Leadership Institute guests. Serve as the primary point of contact for guests addressing requests and complaints to ensure guests are satisfied.Shift: 3rd shift Hours: 11:30 pm 8:30 amFlex Schedule: as needed for the need of the businessESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.1. Provide exceptional client service to both internal and external clients. Maintain a positive attitude even when dealing with difficult situations.2. Prepare for guest arrivals and departures according to Leadership Institute procedures.3. Anticipate guests needs.4. Efficiently address guest requests and complaints.5. Abide by and meet all safety and Occupational and Safety Health Administration (OSHA) requirements and standards.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High school diploma or equivalent2. 3 years of experience in customer service preferably in a full-service hotel environment3. Familiarity with hospitality industry standards4. Ability to work with minimum supervision while meeting tight deadlines with strong attention to detail5. Strong problem-solving and critical thinking skills6. Ability to endure light physical labor7. Ability to deal discreetly with confidential or sensitive information8. Excellent interpersonal skills and the ability to deal effectively with diverse people9. Demonstrate a high level of integrity and ethical standards10. Excellent verbal and written communication skills11. High degree of professionalism12. Flexibility to work shift schedules including nights and weekends as seen necessaryPreferred Qualifications:1. Bachelors degree in Hospitality Management2. Experience in working in the front of the house of a hotel3. Experienced in various property management systems and the systems they interface with ( i.e. Oracle MICROS Amadeus Assa Abloy)OTHER JOB REQUIREMENTS / WORKING CONDITIONSSitting Frequently (25% - 50% of the time)StandingFrequently (25% - 50% of the time)WalkingOccasionally (Less than 25% of the time)BendingOccasionally (Less than 25% of the time)LiftingUp to 10 lbs.Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.AvailabilityAble to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.TravelMinimal and up to 10%General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law E-Verify IER Right to Work Key Skills English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE Employment Type : Part-Time Experience: years Vacancy: 1