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TurboTax Remote Support Representative (Paid Training) at Turbotax USA
Turbotax USA
Norman, OK
Customer Service
Posted 10 hours ago
Job Description
Work from home with TurboTax Product Expert 
- Get paid $24 per hour
- Get a $405 Certification bonus
- Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
- Earn an additional $5/hr from April 9 15 for all hours worked
- Fast 24 hour Certification
- Earn Up to $24.00 Per Hour Based on total weekly compensation when working 45+ hours per week
- Base Pay
- $18.50 per hour Includes:
- Guaranteed hourly pay
- Includes $3.00 Network Fee component
- Paid on every hour worked
- Weekly Bonus Opportunities
- Up to $250 per week
- Bonuses are performance & schedule based:
- Hours Worked Bonus
- $100 Weekly Bonus when you work .99 hours
- $100 Weekly Bonus when you work 45+ hours
- TNPS Performance Bonus
- $50 Gift Card when you achieve:
- 4 or more TNPS Promoters in a single day
- Zero TNPS Detractors that same day
- Get paid $24 per hour
- Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert
- $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
- Certification takes place over 3 days
- Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
- Minimum 25 hours per week required, want to work more? Go for it!
- You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
- This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
- Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
- The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Typical mid-level pay: $45k for Legislators nationally
National salary averages
Expected mid-level
$45k
Entry
Mid
Senior
Expected
$20k
Market range (10th-90th percentile)
$138k
Top performers earn significantly more—skill and negotiation matter.
Senior roles pay 176% more than entry—experience is well rewarded.
Slight candidate advantage
Pay is responsive to skills and negotiation. Position yourself as a specialist.
Hiring leverage
Balanced
Wage leverage
Strong
Mobility
Moderate
Durability
Mostly durable
Who this leverage applies to
Stronger for:
Specialists with niche skills
Weaker for:
Generalists
Where to negotiate
Base salary
Sign-on bonus
Title / level
Remote flexibility
Scope & responsibility
Start date / PTO
Likely Possible Unlikely
Watch out for
Wide pay variance:
Compensation depends heavily on employer and specialization.
Use competing offers and timing to your advantage.
Does this path compound?
Job Growth →
⚡
High churn
Growth, flat pay
🚀
Compound
Growth + pay upside
⚠️
Plateau
Limited growth
⭐
Specialize
Experts earn more
Pay Upside →
Expertise pays off
Limited new roles, but specialists earn significantly more.
+3%
10yr growth
A bachelor's degree is typically expected.
Typical: Bachelor's degree
Openings come from turnover, not new growth. Differentiate to advance.
Labor data: BLS 2024