U.S. Private Bank - Head of U.S. Private Bank Client Service - Managing Director at JPMorgan Chase Bank, N.A.

Step into a pivotal leadership role where you'll shape the future of client service for high-net-worth families nationwide, guiding a team of 500 professionals across four major cities to deliver a world‑class, high‑touch experience, drive innovation through technology and data, and set new standards for excellence in the U.S. Private Bank.

As the Head of U.S. Private Bank Client Service within the U.S. Private Bank, you will lead Client Service teams across Delaware, Chicago, Houston, and Scottsdale, who deliver a consistent, high‑touch experience.

Job Responsibilities

• Develop and implement a high-touch, consistent U.S. Client Service strategy, partnering with leadership to embed teams in local growth and meet client needs.
• Own the operating rhythm for work intake, transaction execution and daily capacity management, driving accuracy, timeliness, and strong regulatory adherence.
• Strengthen controls and risk management, serving as escalation point and collaborating with Business Risk Management and Compliance.
• Lead critical change initiatives by adopting AI‑powered technology, redesigning workflows, closing process gaps, and driving cross‑functional projects.
• Own talent strategy, recruiting, succession planning, and development, while building a performance culture with clear expectations, coaching, and accountability.
• Establish robust metrics and transparent reporting, leveraging data insights to reduce friction, improve turnaround, and ensure consistency across markets.
• Represent Client Service in technology and operations, influencing systems and policies, and building strong partnerships to drive coordinated execution.

Required Qualifications, Capabilities and Skills

• Extensive experience (10+ years) managing large complex service functions, equivalent financial services management experience at a senior leadership level; strong leadership and change management skills with dynamic credibility, exceptional judgment, communication, and ability to articulate strategy across multiple locations.
• Must currently hold Managing Director or Executive Director title, external equivalent.
• FINRA Securities Industry Essentials, Series 7, Series 63 and Series 24 licenses required.
• Solid comprehension of Private Bank's range of products and services as each applies to specific market and region business segments: deposits, banking, brokerage, custody, investment management, fiduciary, mutual funds, credit, foreign exchange and private investments.
• Must understand the strategic impact of the regulations, policies and procedures related to these products and services, and how to integrate changes into existing infrastructure.
• Strong interpersonal skills; ability to quickly build strong relationships with other senior managers, members of the integrated team and other internal partners.
• Adaptable leader skilled in project management, metrics, reporting, and navigating complex data flows in dynamic environments.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

Base Pay/Salary
Chicago, IL $300,000.00 - $500,000.00 / year