Uncrewed Systems Customer Service Representative at Teledyne Technologies

Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionTeledyne Marine -Vehicles is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos Teledyne Webb Research and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland. Our products include underwater unmanned systems enabling acoustic technology and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhereyoulook!Teledyne Marine Vehicles is seeking a North Falmouth MA based Customer Service Representative to join our unified Customer Service group. Looking for candidates that can work in a fast-paced environment and handle all internal and external communications with the highest level of professionalism. Duties include customer communication to coordinate order details working in our ERP and CRM systems to quote process and document order details. The position requires someone with a high level of detail ability to work with teams across the organization and deliver accurate and timely information to our customer base.Position may include some domestic and international travel to other service offices. Must be able to travel if needed and be able to obtain a US passport.Essential Duties and Responsibilities include the following. Other duties may be assigned.Provide outstanding customer service to our internal and external customersAnswer order and quoting inquiries from customers via website email and phoneHandle payment and delivery instructions for ongoing orders to keep repairs and orders shipping as planned each monthAssist the Service Administrator with receiving repairs and processing repair paperwork and customer instructionsAccurately enter and process quotes orders and service informationDue to the type of work at the facility and certain access restrictions successful applicants must be a US Person (US Citizens US Nationals lawful permanent residents asylees or refugees).Qualifications/RequirementsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience4 years of experience in a customer support environmentBachelors degree preferredExperience with ERP system and Salesforce or other CRM system experience preferredContinuous improvement knowledgeJob Knowledge Skills and Abilities:Proficiency with Microsoft Office products such as Excel Word and PowerpointExcellent written/verbal communication skillsAbility to work in a fast-paced multi-task environmentAbility to interact by phone/email with a global customer baseMeticulous attention to detailAptitude to understand a diverse portfolio of ocean technology products and partsPositive attitude and strong work ethicWillingness to learnExcellent interpersonal skills and ability to work as a team member is a mustPreferred:Previous experience using Salesforce or other Customer Relationship Management (CRM) toolExperience working closely with customers in sales customer service or technical capacityAbility to work as part of an extended teamThe physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to handle and move equipment (up to 30 lbs.)Occasional work at non-standard work hoursThis position requires prolonged periods of standing and sitting in an office settingSalary Range: $61600.00-$82100.000Pay TransparencyThe anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location education/training work experience key skills and type of position.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws. Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 61600 - 82100