Universal Banker II at Home Bank

Job DescriptionJob DescriptionPURPOSE OF THE JOBThis position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position specializes in teller operations and opening deposit accounts.MAIN DUTIES OF THE JOBPromptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies and proceduresCash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishmentAssists with daily Vault duties, as needed, and may operate as back-up to the Head TellerProcess daily teller work thru “Branch Capture” ensuring debits and credits balance in accordance with established policies and guidelinesProvide comprehensive, prompt, and efficient customer service in all transactions per policy and procedureEngage in conversations with customers to build relationships, determine financial needs and make recommendationsContribute to banking center success by achieving assigned branch and line of business referral goalsMaintains a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various servicesClear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employeesBe self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervisionUse good judgment, remain aware of potential fraud, and be discreet with confidential informationOperate as a mentor for newly hired/promoted team members in support of our Home Bank valuesMaintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environmentPerform other duties as required or assigned by leadershipWHAT WILL YOU NEED TO SUCCEEDHigh School diploma or equivalent1 year of general cash handling, sales & customer service experience1 year of previous banking experience strongly encouragedGood analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situationAbility to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.Strong knowledge of daily branch, vault, and ATM operationsReceive and maintain a NMLS certificationHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYERGOOD CREDIT IS A MUSTCREDIT REPORT IS REQUIRED FOR EMPLOYMENT