Urgent Care Office Supervisor at Summit Health CityMD

About Our CompanyWere a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.Job DescriptionThe Office Supervisoris responsible forassistingin managing overseeing and ensuring the successful administrative financial and operational aspects of an urgent care location. A supervisor is accountable for:Managing team members in partnership with Practice ManagerSupporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environmentSupportingoverallfunctions of the site team and providers with day-to-day operationsEssential Functions/ResponsibilitiesSite ManagementManaging the performance of the site; understanding at all times of how many patients have visited the site whether there are any delays in the registration process and what follow-up needs to be conducted after a patient is dischargedAssisting the Practice Manager preparing the schedule for non-providersOrdering all medical supplies medications vaccinations and office supplies for the siteOpening and closing the site asAssisting the Practice Manger in administrative and operational responsibilitiesPeople ManagementBuilding strong positive communication with providers and working as a team to enhance the success of the practice.Ensuring staff alwaysmaintainsprofessionalism coaching managing and developing the staff.Managing the team from interviewing performance promotion discipline etc.Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.Business and Patient ManagementMaintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.Interacting with patients (and families) at discharge in a courteous and respectful manner resolving disputes and reviewing patient satisfaction cards.QualificationsHigh School Diploma or GED. Bachelors degree in management business or other applicable degree preferred (will consider relevant management experience in lieu of degree)Minimum 1 year of supervising or managing experiencea mustOR a degree in management.Ability to successfully multitaskGood computer skills (knowledge of a PC Microsoft Office programs)Exceptional communication skillsComfortable with delivering constructive feedback and counseling managementBilingual language skillsor preferred based on-site location.Basic Life Support (BLS) certificationat time of hireAdditional InformationThis job will require long shifts weekends closing opening shifts (will depend on schedule necessary at facility) and must work on-site.Physical requirementsThe job may require from time to time lifting heavy objects on a regular basis doing repetitive tasks with few breaks and requiring light cleaning.Heavy computer use.Direct reportsThe Supervisor willbe responsible fordirectly managing the site employees.#INDMgmt
Pay Range: $22.00 - $25.00 per hourThe provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our CommitmentTotal Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.Safety DisclaimerOurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:Manager Key Skills Healthcare,Computer Software,Customer Care Service,Corporate Risk Management,Boiler Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 22 - 25