USA_Business Analyst at Intellisoft Technologies

Salesforce Functional Expert

The ideal candidate for this role should have 12 years of overall experience, including 6 years of hands-on Salesforce experience.

Requirements

1. Salesforce Functional Expertise

• Deep understanding of Salesforce Sales Cloud, Service Cloud, and custom applications.
• Solid understanding of Salesforce Administration.
• Strong knowledge of:
• Salesforce profiles
• Permission sets
• Groups
• Sharing settings
• Organization-wide defaults
• Deep understanding of Salesforce security controls, standards, and best practices.

2. Business Analysis & Functional Design

• Ability to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories.
• Collaborate with stakeholders to validate requirements and ensure alignment with business goals.
• Support enhancement leads in:
• Backlog grooming
• Prioritization
• Sprint planning

3. Agile / Scrum Methodology

• Experience working in Agile environments.
• Proficiency with Agile tools, including:
• Jira
• Confluence
• Miro
• Copado DevOps
• Ability to actively contribute to sprint ceremonies and deliverables, including:
• Sprint demos
• Retrospectives

4. Communication & Collaboration

• Strong verbal and written communication skills.
• Ability to work effectively with cross-functional teams, including:
• Business stakeholders
• QA teams
• Developers
• Product owners
• Comfortable presenting functional designs and facilitating discussions across multiple time zones.

5. Documentation & Specification

• Create clear and comprehensive:
• Functional documentation
• Process flows
• User guides
• Maintain traceability of requirements and ensure alignment with technical designs.