User Support Specialist at InsideHigherEd

Job Title: User Support Specialist Location: Tallahassee, FL Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 61704 Department This position is within FSU’s Department of Information Technology Services (ITS)Responsibilities Digital Infrastructure (DI) designs, builds, and supports the core technology environment that powers the FSU Libraries. Our team manages critical systems, including cloud platforms, virtual desktops, security tools, and enterprise applications. We partner closely with library faculty, staff, and campus IT units to ensure reliable, secure, and forward-looking technology that enables research, teaching, and daily operations. DI is a collaborative, mission-driven group focused on innovation, service excellence, and creating a seamless technology experience for the entire library community.This position provides hardware and application support and troubleshooting for user technology needs for the University Libraries. Manages the OPS user support staff to ensure excellent customer service.Support the computers, both Mac and PC, printers and other IT related equipment used by Library staff and patrons. Troubleshoot hardware and software solutions. Responsible for configuration and installation of new equipment and software.Maintains image capturing devices, eg. Scanners, digital cameras etc. Manage applications used by the library (Zoom, project management solution, digital signage solution, etc). Use automated helpdesk tracking system to document, prioritize and respond to technology requests.Hire, supervise, and train OPS user support staff to ensure excellent customer service for our users. This includes making employment decisions and approving time.Recommends policy development and implementation regarding user Technology.Develops education programs and materials to improve user success with technology and trains libraries employees.Represent the library at campus IT meetings and report back on new developments to Library IT. Performs other duties as required. A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach the site premises. A valid driver's license will be needed in order to operate a vehicle.Qualifications Bachelor’s degree or a high school diploma or equivalent and four years experience. (Note: combination of post high school education and experience equal to four years.)A valid Florida or Georgia Driver's License or the ability to obtain one.University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!Learn more about our university and campuses.FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Considerations This is an A&P position.This position requires successful completion of a criminal history background check.Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.