Utility Management Specialist at Entrata

Since its inception in 2003 driven by visionary college students transforming online rent payment Entrata has evolved into a global leader serving property owners managers and residents. Honored with prestigious awards like the Utah Business Fast 50 Silicon Slopes Hall of Fame - Software Company - 2022 Women Tech Council Shatter List our comprehensive software suite spans rent payments insurance leasing maintenance marketing and communication tools reshaping property management worldwide.Our 2200 global team members embody intelligence and adaptability engaging actively from top executives to part-time employees. With offices across Utah Texas India Israel and the Netherlands Entrata blends startup innovation with established stability evident in our transparent communication values and executive town halls. Our product isnt just desirable; its industry essential. At Entrata we passionately refine living experiences uphold collective excellence embrace boldness and resilience and prioritize different perspectives endeavoring to craft a better world to live in.Entrata is seeking a Utility Management Specialist to join our Tech-Enabled Services team. This role is responsible for managing a portfolio of multifamily housing clients ensuring high satisfaction with Entratas ResidentUtility and Utility Expense Management products. The specialist will act as a trusted consultant guiding clients through utility management best practices optimizing their utility recapture processes and managing project implementations. Success in this role requires strong client relationship management problem-solving and decision-making skills along with the ability to coordinate internal teams to drive client success. This is a dynamic role for someone passionate about client retention project management and utility consulting.Responsibilities will includeManage a portfolio of clients ensuring satisfaction with Entratas ResidentUtility and Utility Expense Management products.Conduct regular client meetings providing expert guidance on utility recovery processes and system configuration.Build strong consultative relationships collaborating with internal teams to support client success.Monitor client health and proactively address potential issues to improve retention.Educate clients on product updates and new features that enhance utility management efficiency.Lead client turn projects ensuring seamless transitions between lease cycles.Analyze utility data trends identify areas for improvement and recommend solutions.Act as a client advocate managing references and case studies to showcase product value.Support internal decision-making processes by providing client feedback and insights.Contribute to team projects and initiatives to improve service delivery and client outcomes.Minimum Qualifications3-5 years of experience in account management utility management or project management.Strong client relationship management skills with a focus on retention and problem-solving.Ability to manage multiple projects simultaneously while maintaining attention to detail.Excellent decision-making and consulting skills with the ability to guide clients and internal teams.Proficiency in Google Suite (Gmail Google Sheets Google Docs) and ability to adapt to new software quickly.Preferred QualificationsExperience in accounts payable or accounting especially in utility billing.Background in property management or multifamily housing operations.Familiarity with utility expense recovery and industry best practices.Strong data analysis skills with the ability to interpret and act on trends.Previous experience with Entratas ResidentUtility and Utility Expense Management products (internal candidates preferred).$47000 - $75000 a yearThis band covers the full salary range for the role. Your offer within this range will depend on factors like experience skills and internal equity.Level - P3Benefits: Flexible and transparent culture with remote and hybrid work options generous vacation time and frequent company recharge days for work-life balance.Comprehensive medical dental and vision coverage including fertility benefits available for eligible employees and their families.HSA/FSA options and employer-paid disability benefits provided for eligible employees.Access to 401(k) or similar retirement plans with employer matching for eligible employees ensuring long-term financial security.Wellness initiatives promoting physical and mental well-being access to an onsite gym at HQ mental health resources wellness challenges and employee assistance programs.Family-centric leave policies supporting new parents during significant life events.Entrata Cares programs offering opportunities for volunteerism charity events and giving back to our community.Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.Bi-annual swag drops for employeesCurrently Entrata hires in Arizona Idaho Utah Wyoming Texas North Carolina Florida Georgia South Carolina Ohio Pennsylvania and Illinois for Exempt roles and Arizona Idaho Utah Wyoming Texas North Carolina and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state lawBut members of the Entrata team arent just intelligent and ambitious theyre the living embodiment of another core Value: Excellent Alone Better Together. Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or any other applicable characteristics protected by law.Its a great place to work! Will you join usWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:IC Key Skills General Insurance,Corporate Sales,Cost Estimation,Benefits & Compensation,Heavy Equipment,AC Maintenance Employment Type : Full-Time Experience: years Vacancy: 1