UXUI Tools Analyst- Ford Customer Service Division at Ford Motor

DescriptionUX/UI Tools AnalystWe are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world movesIn this positionThe UX/UI Tools Analyst is part of the FCSD Customer Retention & Uptime Team. Our Mission is to drive innovation in service experiences by deeply understanding customer and dealer needs optimizing processes and designing seamless interactions that deliver expectations and foster long-term loyalty through collaborative excellence that provides value to Ford customers and our dealers. The UX/UI Tools Analyst will support our operational excellence byassisting in developing and implementing our digital tools strategy.ResponsibilitiesWhat Youll Do...Build dynamic tool integration tied to Operating ModelCreate tools/dashboards to support Senior Leadership / Functional Teams needs using Smartsheet toolMaintain an accurate record of the project/initiatives/experiences and analytics supporting data integrity efficiencies and other metrics within the Center of Excellence teamWork closely with key FCSD PMO teams to ensure dashboard / action plan / objective alignment strategySupport dynamic tool bowler integrationsKnow and be able to explain the strategic priorities for specific Bus and/or regions and/or functional teamsAbility to communicate the various product/experience roadmaps & dashboards & KPIsAbility to resolve problems by finding the underlying issues and collaborating on solutionsQualificationsYoull have...Bachelors degree in computer science design or equivalent experienceExperience with usingSmartsheet (e.g. Bridge Data Shuttle Control Center Data Mesh etc.)Excel Proficiency (e.g. working with more intricate or large Excel solutions and comfortable writing advanced formulas)Project Planning Mindset (e.g. experience thinking through and planning projects with various components and moving parts)AI Technical experience with LLM/AI tools or building an AI assistantEye for User Experience (e.g. an appreciation for good UX/UI design)Attention to detail and the clarity to get to what Excellence Looks LikeBias for ActionEven Better youll have...Experience creating inSmartsheet.Skills in Web Design (e.g. web design front-end coding etc.)Low-Code Tool Experience (e.g. Power Automate Power Apps etc.)SharePoint Setup (e.g. building designing etc.)API Connections (e.g. connecting to outside data sources)Operational experience with demonstrated ability to work across skill teams to deliver agreed business objectivesAptitude for detailed work and ability to retain complex informationStrong business acumen with an ability to think strategicallyStrong understanding of measurement systems Customer Experience metrics and operational Key Performance IndicatorsAble to shift from big picture to detail and vice-versa and know when to do soStrong critical thinking skills combined with ability to clearly communicate new conceptsMust have a desire and passion to improve Customer Experience and take action to modernize and simplify our businessSelf-starter capable of communicating across regions and at all levelsDemonstrate leadership through influence. Ability to collaborate across the organization.Ability to handle multiple tasks/products with a results-driven mentalityYou may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including: Immediate medical dental vision and prescription drug coverage Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays including the week between Christmas and New Years Day Paid time off and the option to purchase additional vacation time.For more information on salary and benefits click here: position is a range of salary grades 5 6 7 and 8 .Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.#LI-Hybrid #LI-OG1Required Experience:IC Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1