Fairmont Gold Floor Supervisor at The Fairmont Hotel

Company DescriptionYour team and working environment:Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESSJob DescriptionReporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:ResponsibilitiesConsistently offer professional, friendly and engaging serviceTo monitor maintenance of the physical Fairmont Gold productHandle escalated guest concerns and react quickly, logging and notifying proper areas, ensuring follow up is completedDevelop and maintain strong guest relationships to ensure Fairmont Gold loyaltyPersonalize service with guests during their time in the loungeAssist when needed with all areas of Fairmont Gold operation Audit Front Desk operations to ensure all service standards are practicedAudit cleanliness of all lounge areas, including food service areas and storageAttend meetings in Fairmont Gold Manager's absenceComplete all ordering for Attendant/lounge operationsMonitor and report food consumption and wasteEnsure food and service standards are being maintainedMaintain strong relationships and communication with Kitchens and other teams to ensure all guest needs are metTrain all new colleagues joining the teamTo follow department policies, procedures and service standards according to Forbes and Michelin Key standardsTo follow all safety policiesOther duties as assignedWhat is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability CommitteeQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Must possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical DemandsThis position requires:Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, lifting up to 20lbs.Occasional ascending or descending ladders, stairs and rampsRequired Education and ExperiencePrevious guest service experience requiredPrevious Property Management System experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline an assetAdditional InformationYour team and working environment:A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V