Venue Director II - Audio Visual, Event Technology at Pinnacle Live

Description Venue Director II$67,000 - $80,000 +incentivesCompany OverviewPinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challengestodeliver unforgettable hospitality and live event experiences.Job SummaryThe Venue Director II is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.Essential FunctionsProvide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholdersLead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessaryMaintain inventory integrity ensuring quality, functionality, organization, security and availabilityMaintain a working knowledge of industry trends, tools and innovationsDevelop and maintain strong relationships with venue partnersRepresent Pinnacle Live as a valued partner at hotel meetings and customer site visitsEnsure timely payment of all payablesEnsure timely processing of billing and invoices; enforce compliance with all financial management SOPsProvide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycleTrain, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievementEffectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skillsProvide technical support for events as necessaryDelegate tasks effectively as requiredComply with all safety protocols and standard operating proceduresSupervisory ResponsibilitiesDirects team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.Education & ExperienceHigh School Graduate or equivalentFive (5) years' management-level experience in the audio visual and/or hospitality industry preferredDemonstrated experience aligning team members behind common goalsExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)Required Skills & KnowledgePlanning ability; able to prioritizeStrong Technical aptitudeExcellent organizational skillsDemonstrated personnel management abilityStrong Interpersonal skillsStrong verbal and written communications skillsStrong customer focusStrong team player orientationStrong attention to detailProfessional appearanceReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travel DemandsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:sit at a deskstand or walk for long periods, including up and down stairsconsistently bend and stoopUse hands to hold, handle, or feelreach with hands and armstalk, hear and communicate.lift up to 50 pounds occassionallyBenefitsPerformance based incentive plans on top of base salaryGenerous time off with PTO,holidaysand sick/personal days401k with a contribution matchInsurances; health, vision, dental and morePinnacle Live is an E-verify and Equal Employment Opportunity EmployerPinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.