Veterinary Receptionist at Veterinary Practice Partners

Senior Veterinary ReceptionistSalary: $23.00-$27.00 determined by the candidates skills experience and qualifications.Schedule: Preferred Availability: Afternoon/evening shifts and some Hours: MondayFriday 8:00AM8:00PM; Saturday 8:00AM3:00PM.Overpeck Creek Animal Hospital is hiring a full-time Senior Customer Service Professional to be the knowledgeable welcoming face at our front desk. This role goes beyond typical administrative assistant dutiesits about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines explaining procedures or coordinating appointments your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments stronger client relationships and better patient outcomes.What to ExpectAs you join our team expect to be supported in your work and home life with:All the benefits you deservemedical dental vision and retirement.Paid time off. Take the time you need to recharge.Employee pet discount because we know your pets are family too.401(k) with a generous company match to help you invest in your future while you care for pets today.Employee referral bonus. Earn $1000 when you refer a new team member to one of our 180 partner hospitals across the country.Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital whether youre aiming to grow in client care pursue hands-on animal work or simply build a meaningful long-term role.Key Responsibilities:Be the first point of contact: Greet clients and their pets warmly complete the sign-in process verify and confirm appointment details and ensure clients feel informed and reassured.Support clinical flow: Escort clients to exam rooms assist in relaying key information between clients and clinical staff.Manage client communications: Handle incoming calls for appointments care questions prescription refills and more. Make outbound calls for appointment reminders and follow-up care.Operate with accuracy: Process payments manage invoicing and schedule future appointments with attention to detail.Speak the language: Understand and communicate clearly about common vaccines lab tests procedures pet behavior and veterinary terminology. Create a welcoming space: Help maintain a clean organized and client-ready environmentincluding occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.Qualifications:Previous experience in a medical or veterinary front desk receptionist or administrative assistant roleBasic knowledge of veterinary terminology and proceduresComfort discussing sensitive topics (e.g. end-of-life care financial discussions) with empathyAbility to maintain a calm professional and positive demeanorAbout Overpeck Creek Animal HospitalLocated in Bogota NJ Overpeck Creek Animal Hospital proudly serves North New Jersey including Tenafly Bogota Hackensack Teaneck and surrounding Bergen County communities. Our mission is to provide advanced veterinary medicine and compassionate care focusing on both pets and their families.We offer comprehensive state-of-the-art services foster the human-animal bond and maintain a team committed to excellence professionalism and continuous growth. Every team member is valued as a leader ensuring your experience is smooth comforting and personalized.As an AAHA-accredited hospital we meet or exceed over 900 rigorous standards in patient care diagnostics surgery and safetya distinction held by fewer than 15% of practices in the U.S. and Canada. At Overpeck Creek you can trust that your pet is receiving the highest standard of veterinary care in a welcoming compassionate environment. Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 23 - 27