Vice President, Employee Technology & AI at Thomson Reuters

Vice President Employee Technology & AIThe Vice President Employee Technology & AI is responsible for the strategy development and ongoing support of global workplace technologies used by employees contingent workers and leader will accelerate an AI-enabled future of work - owning the platforms services and experiences that improve productivity and collaboration while developing the talent and operating model needed for scale and resilience.Leading a substantial global organization this role will unify fragmented employee experiences create and drive the adoption of new AI solutions and deliver an exceptional end-user experience across Thomson Reuters includes engineering support lifecycle management of collaboration applications and systems endpoint platforms experience management AI agent and solution development and management and strategic vendor partnerships.About the RoleAs Vice President Employee Technology & AI you will:Unify and Elevate the End-to-End Employee ExperienceTransform fragmented employee support and technology touchpoints into a cohesive frictionless experience across all devices locations and rolesObsess over the employee journeyfrom how people get help when systems go down to how they discover and use productivity toolsDeliver an exceptional desktop experience that balances performance security and user satisfactionImplement DEX and AIOps telemetry for proactive incident prevention capacity planning and continuous improvementEvolve from SLA to XLA (experience-level agreements) with transparent experience scorecards and journey-based KPIsPartner with service desk operations to drive first-contact resolution ticket deflection and support excellenceDrive Enterprise-Scale AI Adoption with Measurable OutcomesDeploy and optimize AI productivity assistants (e.g. Microsoft Copilot Claude ChatGPT Pro and other enterprise AI tools across the organizationOrganize and expose internal knowledge bases to enable AI-powered search automation and decision support through RAG pipelines and vector search capabilitiesAutomate existing processes and workflows using AI to eliminate manual effort and accelerate business outcomesTrack AI usage and productivity gains through endpoint agents and data collection frameworksMeasure and report on application engagement productivity improvements with and without AI engagement time and workflow efficiencyDrive measurable outcomes such as cycle-time reduction ticket deflection first-contact resolution and employee NPS/DEX improvementsBuild business cases that demonstrate clear ROI from AI investmentsEstablish AI Governance and Platform CapabilitiesPartner with HR Legal Cybersecurity Data & Analytics and Risk & Compliance to define acceptable use data protection model and vendor evaluation and responsible AI practicesImplement observability and auditability frameworks for AI usage prompts and outcomesEstablish guardrails that enable innovation while managing risk and ensuring complianceDeliver Modern Collaboration and Productivity PlatformsOperate and optimize the complete Microsoft 365 suite and other core collaboration platformsEnsure platform interoperability security adoption and continuous improvement based on user feedbackExpand low-code/no-code and Power Platform governance for citizen development with clear guardrails and value trackingManage strategic vendor relationships to optimize value and total cost of ownershipOwn End-to-End Device Identity and Collaboration EcosystemsDeliver an exceptional experience across workstations mobile devices and virtual desktop infrastructure (VDI/DaaS)Standardize and automate lifecycle management (Windows macOS Linux iOS/Android) app packaging and provisioningScale self-healing endpoints zero-touch provisioning intelligent routing/swarming and virtual agentsImplement endpoint agents for AI usage tracking productivity analytics and proactive supportEnsure robust endpoint and identity security through modern practices including EDR/XDR MDM/UEM patching MFA/SSO and conditional accessBuild the Workforce of the FuturePartner with HR Learning & Development and Communications to create AI fluency programs role-based enablement and communities of practiceDefine skills frameworks and career paths for AI automation product and platform engineering roles; upskill both ETS teams and business usersFoster an inclusive growth-mindset culture that embraces experimentation with clear guardrails and ROI accountabilityInspire and grow a global team of professionals across engineering support product and platform functionsStrengthen Stakeholder Alignment and Value RealizationCollaborate with HR Workday teams AI research groups and business units to align technology investments with organizational prioritiesEstablish an engagement and governance model with operational and strategic performance measures for business and technology stakeholdersTranslate business outcomes into product roadmaps and OKRs; maintain transparent intake and prioritization processesManage budgets and strategic vendor partnerships to optimize value and drive innovationAbout You1015 years of senior leadership experience heading workplace technologies in large complex global organizationsStrong engineering and technical background10 years leading employee productivity and experience transformations including AI-enabled tools automation at scale and measurable business outcomesProven experience deploying enterprise AI productivity tools(Microsoft Copilot Claude ChatGPT Pro or similar platforms) and measuring adoption and business impactDeep technical expertise with thecomplete Microsoft 365 suiteand informed opinions on collaboration platform strategiesWorking knowledge of AI/ML concepts(LLMs RAG prompt design model evaluation) with experience organizing knowledge bases for AI consumptionExperience implementing endpoint agents and data collection frameworksto track AI usage productivity metrics and application engagementDemonstrated ability tomeasure productivity with and without AIand build data-driven business cases for technology investmentsProven success with strategic planning and execution in distributed environments; strong risk security and compliance orientationExtensive experience managing large vendor ecosystems (Microsoft Apple Google) and platforms such as Microsoft 365/Teams identity solutions UEM/MDM and security toolsExperience leading large geographically distributed technology organizations with responsibility for engineering support and platform teamsExpertise in desktop experience delivery service delivery and support operations including service desk managementExecutive-level communication stakeholder management and change leadership skills; comfortable in matrixed end-to-end delivery modelsTrack record of building inclusive high-performing product-oriented teams; inspires innovation responsible risk-taking and continuous improvementBachelors degree in Computer Science Engineering or related technical field; MBA or advanced degree preferredPreferred Qualifications:Experience deploying Microsoft 365/Teams Copilot Google Gemini/Duet ServiceNow Virtual Agent and AIOps/DEX platformsFamiliarity with SOC2 ISO 27001 NIST CSF and responsible AI frameworksBackground with HR tech (Workday SAP SuccessFactors) Finance/ERP and frontline platformsDemonstrated success scaling Power Platform or other low-code programs with governance and measurable ROIExperience with productivity analytics platforms digital adoption tools and employee engagement measurement systemsLocation:Minneapolis Dallas or New York City (hybrid work model)#LI-LP2Whats in it For YouHybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

Eligible office location(s) for this role include one or more of the following: New York City San Francisco Los Angeles and/or Irvine CA; McLean VA; Washington DC. The base compensation range for the role in any of those locations is $213710 - $396890.
For any eligible US locations unless otherwise noted the base compensation range for this role is $185500 - $344500.

This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on .Required Experience:Exec Key Skills Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 185500 - 344500