Vice President of Operations at Epic Health System Llc

Vice President of Operations Primary Care & Ambulatory ServicesExempt Full-Time Southfield MI (System-Wide Travel Required)Position SummaryThe Vice President of Operations provides strategic and operational leadership for our ambulatory and primary care enterprise overseeing multi-site primary care clinics outpatient specialty practices and virtual care services. This role is accountable for operational performance access financial outcomes quality patient experience and value-based care execution across all outpatient settings.This leader works closely with physicians APPs site leaders nursing IT HR finance and quality teams to ensure reliable scalable and high-performing care delivery.Key ResponsibilitiesStrategic & Operational LeadershipTranslate system strategy into actionable plans annual goals and performance dashboards.Lead multi-site operations to ensure standardized workflows consistent performance and scalability.Assess market opportunities and develop proposals for new sites service lines and care models.Access Capacity & GrowthOptimize scheduling templates and staffing to increase same-day/next-day access.Standardize provider productivity and room utilization benchmarks.Drive growth through community partnerships referral pathways and capacity planning.Quality Safety & Patient ExperiencePartner with clinical leaders to ensure compliance with pathways and regulatory standards.Improve quality measures (HEDIS ACO metrics preventive/chronic care).Lead patient experience efforts through service recovery communication training and daily improvement practices.Financial & Business PerformanceOwn the ambulatory operating budget and drive margin productivity and revenue performance.Partner with Finance on monthly reviews and corrective action plans.Improve payer mix coding and charge capture in collaboration with Revenue Cycle.Population Health & Value-Based CareOperationalize value-based contracts (ACO MA Medicaid MSSP).Align workflows to drive attribution accuracy care gap closure and ED/readmission reduction.Integrate care management behavioral health pharmacy and social services workflows.People & CultureDevelop and mentor regional leaders and practice managers.Support physician and APP engagement through strong dyad partnerships.Build a culture of accountability safety and continuous improvement.Technology & InnovationOptimize EHR use (e.g. Athena) including templates documentation and order sets.Use dashboards and analytics to drive decision-making.Lead innovation in telehealth digital access and remote monitoring.QualificationsEducationMasters degree required (MHA MBA MPH or related).Lean/Six Sigma preferred.Experience10 years of progressive healthcare operations leadership; 5 years in senior-level multi-site ambulatory oversight.Experience in multi-state operations preferred.Experience in ACO or value-based environments is a strong plus.SkillsDeep understanding of ambulatory workflows and primary care operations.Strong financial and analytical skills.Excellent communication negotiation and change management ability.Proven success leading large-scale operational improvements.What We OfferCompetitive compensation and performance-based incentives.Comprehensive health dental and vision insurance.Retirement savings plan 401KGenerous paid time off holidays and wellness benefits.Professional development and leadership growth opportunities.Supportive and inclusive workplace culture focused on impact and innovation.Why Join EPIC HealthAt EPIC Health we are transforming healthcare delivery by focusing on innovation accessibility and patient-centered care. Our culture is built on bold ideas unfiltered compassion and a commitment to high performance. Join a team that values collaboration celebrates impact and empowers leaders to shape the future of healthcare.Apply TodayEPIC Health is an equal opportunity employer. Background checks are required for all candidates.Required Experience:Exec Key Skills Economics,Internal Audit,SQL,Risk Management,Compliance,Leadership skills,Oversight,Business partner,AVP,Requlatory agencies,Finance,Accounting,Potifolio,Project Management,Operational Risk Employment Type : Full-Time Experience: years Vacancy: 1