Vice President of Operations at The Brand Guild

The Brand Guild is looking for aVice President of Operations to lead and elevate the agencys operational infrastructure during a period of exciting growth. The ideal candidate will have a minimum of 12 years of relevant experience ideally within a mid-sized agency or professional services environment.The VP of Operations oversees the functions that keep the agency running efficiently and strategically including people operations workflow financial planning support office management and operational systems across our New York and Washington DC offices. This role is at the center of how we scale our talent optimize our teams and ensure we deliver high-caliber work in a sustainable profitable way.Reporting to the Co-CEO this leader must bring a growth mindset strong operational instincts a passion for building systems and an entrepreneurial spirit. The VP of Operations will partner closely with senior leadership across PR Creative Marketing and Events to ensure our teams have the clarity structure and support needed to do their best work.This is a hybrid position based in our Washington D.C. Office.Who You Are:A strategic operator who can see the big picture but isnt afraid to dive into the details to make things workCalm under pressure with a steady solutions-first mindsetsomeone who thrives in fast-paced client driven environmentsA systems thinker who naturally identifies patterns inefficiencies and opportunities to build better workflowsAn exceptional collaborator who builds trust quickly with cross-functional leads and knows how to bring teams togetherData-driven and financially savvy able to tie operational decisions to margin impact forecasting and agency performanceA clear empathetic communicator who can align teams around change set expectations and hold people accountable without friction.Comfortable with ambiguity and skilled at bringing clarity and process to growing organizationsA culture builder who values transparency inclusivity and continuous improvementand knows how to scale culture thoughtfully as the agency grows.Proactive and action-oriented always anticipating needs eliminating bottlenecks and pushing the organization forwardWhat Youll Do:Operational Leadership & Cross-Agency AlignmentCreate the operational foundation (tools processes staffing models communication rhythms) that supports sustainable growth across offices and departmentsPartner with senior leadership to streamline workflows and improve cross-team integration.Establish scalable systems rhythms and operating practices that support the agencys next chapter.People Operations & CultureOversee the HR function as a proactive development-focused partnerStrengthen onboarding performance processes and internal communicationChampion a people-first inclusive culture grounded in transparency accountability and trustStaffing Resourcing & Workflow OptimizationEnsure smart staffing models that improve efficiency while ensuring excellent outputOversee capacity planning scheduling and workflow coordinationImplement processes that support better new client kickoffs cross-team collaboration resource alignment and team structuresFinancial Operations & PlanningPartner with accounting team on budgeting forecasting and profitabilitySupport pricing scoping and revenue planning for sustainable growthOversee vendor contracts office operations and financial controlsSystems Tools & Process ImprovementEvaluate and enhance the agencys operational tools and documentation practicesIntroduce clear scalable processes as neededLead operational planning cycles including monthly reviews and quarterly planningLeadership Strategy & Agency GrowthServe as a strategic partner to the Co-CEOs providing insight foresight and a calm clear operational voiceHelp operationalize the agencys growth strategy including hiring service expansion and New York leadershipSupport new business operations and ensure smooth onboarding for new clientsBring high energy problem-solving instincts and a commitment to building the next chapter of The Brand GuildWhat You Bring:12 years of experience managing operations for a mid-sized agency or comparable organizationA deep understanding of the day-to-day realities of client service resourcing project workflows and cross-department collaboration.Strong initiative with the ability to self-manage prioritize and drive long-term planningOutstanding communication skills and ability to work cross-functionallyDemonstrated ability to think strategically manage complexity and implement systemsExpertise with financial documents forecasting principles and margin managementA passion for growth innovation and scaling teams in a fast-paced environmentWhy Youll Love Working HereOur employee-centric company culture.Were a passionate hardworking supportive and empathetic team who takes every opportunity we can to recognize and reward great work. Our commitment to our employees is reflected in everything we dofrom our interest-based Slack channels and team engagement events to our focus on work/life boundaries and building a diverse and inclusive environment.Our focus on employee growth.At The Brand Guild every team member deserves a clear path to growth. We offer an annual professional development stipend and access to training and educational opportunities.Our benefits.We offer fully paid medical dental and vision insurance; flexible spending accounts (FSA); commuter benefits; disability insurance; life insurance; and a 401(k) with company match.Our focus on rest & renewal.We offer a comprehensive PTO package (including vacation sick leave mental health days religious observance bereavement miscarriage leave jury duty volunteering and Summer Fridays) as well as generous paid family leave.Our flexible work model.We operate in a hybrid model (3 days/week in office) that gives our teams flexibility to work where they are most effective.Our amazing roster of clients.We partner with purpose-driven brands who have a clear mission and we share their passion for the work.Required Experience:Senior Exec Key Skills Economics,Internal Audit,SQL,Risk Management,Compliance,Leadership skills,Oversight,Business partner,AVP,Requlatory agencies,Finance,Accounting,Potifolio,Project Management,Operational Risk Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1 Monthly Salary Salary: 140000 - 165000