Vice President, Operational Outcomes at Equiniti

Management LevelDAbout EQ Shareholder ServicesEquiniti is undergoing a bold transformation, powered by a dynamic, newly formed leadership team that began their journey in 2025. This Leadership team is steering EQ into the future by leveraging state-of-the-art technology and data-driven strategies to drive customer satisfaction and unlock new growth opportunities.EQ is not just supporting organisations - EQ is revolutionising how it engages with shareholders and manage their corporate lifecycle. From energising shareholder engagement and streamlining stock registers to facilitating seamless ownership transfers, dynamic shareholder meetings and efficient dividend payments, EQ is the backbone of global equity administration.But that's just the beginning. EQ's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before. EQ is leading the charge in dematerialisation, empowering issuers and shareholder to embrace a digital-first experience.The acquisition of Notified has supercharged the organization's capabilities in investor relations and communications, making EQ the only global technology partner dedicated to both public relations and investor relations solutions.EQ's commitment to agility and a #ClientObessedApproach means they act fast, deliver exceptional service and always put their clients first.The OpportunityThe Global Head of Operational Outcomes is responsible for designing and implementing service excellence strategies to enhance customer experience, streamline operations, and improve service delivery. This executive leads cross-departmental initiatives focused on optimizing workflows, reducing service lead times, and increasing operational agility. The role champions digital tools and automation, ensures compliance with SLAs and regulatory requirements, and fosters a culture of continuous improvement across all service lines and geographies.Roles and ResponsibilitiesDesign and implement global service excellence strategiesLead cross-functional transformation projects, optimizing workflows and service deliveryPromote a culture of continuous improvement and operational agilityAnalyze service performance metrics to identify inefficiencies and drive data-informed decision-makingCoach teams on best practices in service quality, process standardization, and change managementChampion digital tools and automation to enhance service efficiencyEnsure compliance with SLAs, regulatory requirements, and internal quality standardsFoster knowledge sharing and operational consistency across regionsOversee a portfolio of transformation projects, ensuring measurable impact on customer satisfaction and operational performanceServe as the voice of the customer, advocating for client needs at the executive levelJob SpecificationsEducationBachelor's degree in HR, Organizational Development, Business, or related field.Relevant ExperienceMinimum 5 years in operational excellence, process improvement, or transformation leadership, preferably in financial services, fintech, or complex B2B organizations.Functional skillsBehavioural skillsKnowledge and skillsEssential:Service excellence and operational transformationData-driven decision-making and analyticsChange management and process standardizationEssential:Leadership of cross-functional teamsStrategic consulting and stakeholder managementContinuous improvement mindsetCompensation: $158,000-187,000 annuallyEqual Opportunity StatementWe are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.