VIP Guest Service Representative Silver Legacy (Reno) at Caesars Entertainment

DescriptionStarting pay: $17.00 USDJOB SUMMARYProvide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet greet and extend assistance for check in / luggage service spa food show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.ESSENTIAL DUTIES AND RESPONSIBILITIES (May include but is not limited to the following)Appropriate grooming and wearing of uniformWelcomes guests with a positive courteous and sincere attitude when they walk through the doorEnsure guest receive the correct room type in proper working condition based upon VIP requests givenProvide accurate information about the ROW special events offers and amenities. Extending offer to book future reservations during check in / outCollect credit card for room chargesAdhere to Payment Card Industry Data Security Standards (PCI Compliance)Post room charges paid outs corrections as directedAssist VIP Guests in obtaining reservations for dining golf spa restaurants shows or other amenitiesRemain well versed and up to date with all in-house and regional eventsRefer appropriate challenges to Senior VIP Concierge or resolve when appropriateCoordinate with Housekeeping to ensure priority cleaning of VIP Guest roomsReview daily VIP arrival list and complete amenities sheets along with other special requestsAssign room suite or penthouse as directed prior to guest arrivalCoordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP GuestsReview daily VIP arrival list and complete amenities sheets along with other special requests. Assign room suite or penthouse as directed prior to guest arrivalCoordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP GuestsPerform bartending dutiesMaintain cleanliness of the Gold Room and VIP RoomAssist in welcoming and training any new Row team membersExemplify our core values family style service our mission and visionExemplify our DEI (diversity equity inclusion) culturePerform other job-related duties as assignedKNOWLEDGE SKILLS AND ABILITIESExcellent communication skills with the ability to read write and communicate verbally in EnglishAbility to perform above average mathematical skills; type 35 wpm; PC skills including Word and ExcelAbility to understand and comply with all company and departmental rules regulations policies and proceduresAbility to establish and maintain effective working relationships with staff and GuestsHigh School diploma or equivalentExperience: Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook Excel Word LMS programs desired. Prior Hotel and Bartending skills preferredCertificate/License: Alcohol Awareness Certified Gaming Certification Must be 21 years or olderPHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)Work may be performed in areas which may be unusually hot cold noisy smoky dimly lit or brightly illuminated. Constant contact with Guests and staff is necessaryRequires mobilityRequires constant standing; frequent use of office equipment computer calculator fax machine copy machine; reaching up to 24 inchesRequires the ability to distinguish letters numbers and eye/hand coordination normal vision range and absence of color blindnessArea where work is performed consistently smoke or in a smoke-filled environmentGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancy-related conditions or where a conflict exists between the position and individuals religious beliefs or practices.As a part of the new hire process candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.Required Experience:Unclear Seniority Key Skills Advertising Management,Cost Accounting,Integration,Legal Operations,Entry Level Finance Employment Type : Full-Time Experience: years Vacancy: 1