Virtual Medical Assistant at IntelyCare

Virtual Medical Assistant, Annual Wellness Visit Program

Mass General Brigham's Population Health Team is growing! This is a new role that supports a new provider as we launch a new program. The Medical Assistant position is Full Time with comprehensive benefits.

You will be working mostly remote from home. Virtual visits are done from your secure home office! Every other Tuesday is required to be onsite at Assembly Row conducting virtual visits from our headquarters.

Job Summary

Mass General Brigham's Population Health team is committed to improving preventive care delivery for older adults through innovative, accessible, and patient-centered virtual care.

You will support the new Annual Wellness Visit Program. You will also have the opportunity to support other programs, of similar patient populations, to support patient volumes.

Under the direct supervision of a provider, the Population Health Medical Assistant plays a critical role in this mission by partnering with Advanced Practice Providers (APPs) to deliver seamless, high-quality virtual visits. Through careful preparation, documentation, and patient engagement, the PHSO Medical Assistant (MA) ensures each visit is efficient, comprehensive, and personalized to the patient's needs.

This position supports the Population Health team's broader goal within the new program.

1. Increasing completion rates for Annual Wellness Visits among Medicare patients.

2. Enhancing access to preventive care through virtual modalities.

3. Reducing provider administrative burden and optimizing clinical workflows.

4. Coordinating follow-up visits

5. Assisting to gather information outstanding to close care gaps

6. Supporting PHSO programs annual wellness visits, cardiac kidney metabolic, advanced chronic kidney disease programs in clinical support responsibilities as a medical assistant to these teams

As part of the Population Health department, this role contributes to Mass General Brigham's systemwide efforts to improve quality, equity, and patient experience while supporting sustainable, value-based care for aging populations.

Qualifications

What You'll Bring

• High School Diploma or Equivalent required
• Basic Life Support [BLS Certification] preferred
• Certified Medical Assistant - Active Certification required
• Direct MA experience or medical field work 1-2 years at least required
• Experience with annual visits, rooming and supporting geriatric patients who receive Medicare benefits is a plus

Skills for Success

The MA supports geriatric population and supports the provider. MA will conduct wellness visits virtually. This role conducts virtual annual assessments. Duties include conducting initial assessment and virtual rooming, vital signs, as well as risk assessment is important with patients to update provider on their history.

• Exceptional interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others

Working Model Requirements

• M-F Eastern Business Hours required
• Daily shifts start at 8am or 8:30am ET, must be flexible for provider schedule
• Onsite at Assembly Row, 1x every two weeks on Tuesdays. Virtual visits are completed from the office

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.