3053 - Video Teleconferencing (VTC) and Mobile Device Support Specialist (Contingent) at Alakai Services and Poe'hana Group, Inc.

Job DescriptionJob DescriptionSalary: Job DescriptionThe VTC and Mobile Device Support Technician provides daily operational and technical support for COMNAVSURFLANT Flag Officer and Staff video teleconferencing systems, ensuring mission-critical communications capabilities remain reliable and secure.Key ResponsibilitiesMaintain and monitor VTC systems to ensure daily operational availability.Configure and update mobile devices, ensuring security compliance.Manage and initiate video conferences; coordinate schedules for senior staff events.Resolve hardware/software issues for VTC and mobile devices.Notify command of system outages, maintenance activities, and readiness status.QualificationsU.S. Citizenship required5 years of experience with Cisco VTC systems and Active DirectoryProficiency with Microsoft Office 365Strong technical troubleshooting and communication skillsRequired DoD Systems, Tools, and Framework ExperienceCisco Unified Communications Manager (CUCM)DISA Approved Product List (APL) compliant VTC systemsActive Directory / Microsoft 365 integrationDoD STIGs for network communication devices