Vital Records Program Support Generalist at DHRM

Title: Vital Records Program Support GeneralistState Role Title:Admin and Office Spec IIIHiring Range: $43000-$50000Pay Band: 3Agency: Virginia Department of HealthLocation:VITAL RECORDSAgency Website:Recruitment Type: General Public - GJob DutiesThe Vital Records Program Support Generalist processes a variety of routine and complex vital record requests and may perform in-person customer service. This position educates the general public on the requirements for requesting vital records and approving amendments responds to customer requests in writing or via telephone maintains office files performs quality assurance and is required to meet daily production goals while adhering to VDH policies and procedures.The Virginia Department of Health offers 12 paid holidays medical dental vision and life insurance retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) aswell as sick family/personal and annual leave.Minimum Qualifications Ability to complete complex technical tasks with a high rate of accuracy Ability to effectively communicate with internal and external customers over the phone in writing and in person Strong organizational skills and experience with software applications and Microsoft Office products (i.e. Word Excel and database entry) and general office equipment (copier fax calculator) Experience maintaining confidential files and records Ability to follow and apply established procedures and applicable policies Strong attention to detail and accuracy in data entry Experience performing research to solve problems using analytical and critical thinking skillsAdditional Considerations Knowledge of handling customer payments and reconciling accounts Experience working in an in-person customer contact position Experience processing complex customer inquiries Experience working independently with minimal supervision to meet deadlines Bilingual and able to read write and speak Spanish proficientlySpecial InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.VDH accepts only on-line applications. Faxed mailed or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge skills and abilities as well as any previous experience that relates to the position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Services Child Abuse and Neglect Central Registry check U.S. HHSIG Exclusion List check employment reference check and E-Verify. Other financial credit driving background checks or completion of Statement of Economic Interests may be required for certain positions.It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy childbirth or related medical conditions. VDH employees have a shared Code of Ethics which can be found in the bottom banner of our website: .If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!Contact InformationName: AzJalaiyah ScottPhone: n/aEmail: In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process. Key Skills Dhcp,Front Office Management,Information Technology Sales,Field Sales,ITI Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 43000 - 50000