Voice and Unified Communications Engineer at True North Consultants

Location: ClevelandWe are seeking a dedicated and experienced professional to join our team as a Voice and Unified Communications Engineer. This role is pivotal in providing technical expertise and support to ensure seamless communication solutions within our clients organization. You will collaborate with various IT teams and managers focusing on maintaining troubleshooting and enhancing our voice and unified communications infrastructure.Key Responsibilities:Administer and troubleshoot existing Cisco voice systems including voicemail and electronic fax solutions.Support the transition and deployment of Unified Communications platforms globally ensuring robust design testing and configuration.Monitor and maintain the health of voice and UC infrastructure using advanced network monitoring tools.Work with external vendors to diagnose and resolve hardware and software issues promptly.Conduct security assessments and manage the remediation of vulnerabilities implementing major upgrades when necessary.Plan for capacity and ensure contingency and recovery plans are regularly updated and maintained.Document technical platforms and assist in the design and implementation of new UC systems.Perform onsite and remote preventative maintenance including firmware upgrades and system backups.Configure and optimize Cisco platforms ensuring efficient routing and security measures against unauthorized access.Technical Skills Required:Proficiency in VoIP and Telephony systemsExperience with UC platforms such as Microsoft Teams Cisco Webex and ZoomKnowledge of Cloud Technologies including AWS and AzureUnderstanding of voice protocols such as SIP and T1/E1Strong foundation in network security principlesExperience with WAN LAN and infrastructure technologies (TCP/IP VPNs QoS VoIP WAN LAN SD-WAN)Cisco network implementation and troubleshooting expertiseProficiency in routing and switching protocols: BGP OSPF VLANQualifications:A minimum of 5 years experience in voice and network administration.Proven proficiency in network protocols and IP/UC system supportIn-depth knowledge of SIP Session Border Controllers and PSTN SIP trunkingCisco IPT accreditation (CCNA/CCNP Collaboration) is preferredStrong skills in WAN and LAN network infrastructure support diagnostics and troubleshooting Key Skills EIGRP,VOIP,VMware,Avaya,BGP,LAN,OSPF,QoS,Project Planning,Scripting,Unity,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1