Volunteer Bereavement Caller at Tri-Cities Chaplaincy

Location: 2108 Entiat Ave Kennewick WA 99336 or 1480 Fowler St Richland WA 99352 (depending on schedule/need)Volunteer Commitment: Weekly flexible morning or afternoon shiftsThis is an unpaid volunteer opportunity; no compensation or benefits are available for this role.Position Overview:The Tri-Cities Chaplaincy Bereavement Department is seeking compassionate volunteers to provide phone-based support to families following the loss of a loved one in hospice care. Volunteers will make regular calls to offer emotional support provide information on available services and extend invitations to memorialization events.Key Responsibilities:Make 25-30 support calls per week to bereaved family members.Follow a provided script to guide conversations.Document brief notes on each call in the Electronic Health Record (EHR) for record-keeping.Work closely with the Bereavement Department and Volunteer Services Supervisor to ensure continuity of care.RequirementsQualifications:Strong communication and listening skills.Comfort speaking with individuals experiencing grief.Basic administrative skills for documentation.Proficient with computers and able to navigate electronic records email and basic software applications.Experience with electronic medical records preferred.Comfort using smartphones tablets and video call platforms.Ability to learn new software quickly.Training and SupportComprehensive training provided including scripts for best practices.Ongoing support from the Bereavement Department.Compensation and Benefits:This is an unpaid volunteer opportunity; no compensation or benefits are available for this role. PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONSPlease contact human resources at for questions regarding the physical and environmental conditions.Equal Opportunity Employer:Tri-Cities Chaplaincy is an equal opportunity employer that does not discriminate based on actual or perceived race color creed religion national origin citizenship or immigration status ancestry citizenship status age sex or gender (including pregnancy childbirth pregnancy-related conditions and lactation) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.Salary Description$0 - Volunteer Role Key Skills Fundraising,Communication skills,Physical Examinations,Hospice Care,Workers' Compensation Law,Computer Literacy,Grant Writing,Music Therapy,Memory Care,Public Speaking,Volunteer Management,Writing Skills Employment Type : Volunteer Experience: years Vacancy: 1