Financial Center Representative at Fidelity Bank

Job DescriptionJob DescriptionOur goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve. Our mortgage division, NOLA Lending Group, is a leader in providing residential home financing solutions in 46 states.Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:Competitive pay based on the position, qualifications, relevant experience, and skillsetPaid Time OffUp to 14 paid holidays annuallyComprehensive Medical, Dental, and Vision InsuranceEmployer Funded Health Savings AccountPaid Parental Leave401(k) with matching contributionsWellness Program to reduce health insurance premiumsFree or discounted banking and mortgage servicesBasic Life Insurance and AD&DTuition Reimbursement PlanAssociate Referral ProgramAssociate Volunteer ProgramEmployee Assistance Fund (subject to IRS guidelines)Employee Assistance Program Opportunities for training and career developmentGym Discounts, Verizon Wireless Discounts, Tickets At Work DiscountsRetail branch locations are closed on Saturdays!The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time.Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank/NOLA Lending Group is looking for competitive, self-reliant, energetic individuals that are driven to succeed.Position Summary:The Financial Center Representative is responsible for performing as both a Banker and Teller in providing exceptional client service, operational and audit excellence, while making appropriate referrals.This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay.This position may be filled at a lower or higher level depending on the candidate’s qualifications and relevant experience.Required Qualifications, Competencies, and Skills:GED or High school diploma1 year cash handling experience in a financial institution or retail environmentAbility to travel across company footprint as neededProficient in Microsoft Office Suite to include Word, Outlook, TeamsDeveloped cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & PlanningDeveloped intrapersonal skills to include Ambition, Follow-Through, Optimism, TenacityDeveloped interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client FocusDeveloped technology skills to include Technical Acumen, Knowledge ManagementDeveloped leadership skills to include Developing Followers, Achieving ResultsDeveloped sales skills to include Questioning, Knowledge, Sales Drive, Prospecting, PresencePreferred Qualifications, Competencies, and Skills:6 months of retail banking experienceHigh-volume cash handling experienceProficient in Microsoft Office Suite to include Excel, PowerPointEssential Duties and Responsibilities:Perform teller transactions Responsible for balancing, locating and reconciling discrepancies in cash drawer including end-of-day balancing procedures and reporting any discrepancies to the supervisor as necessaryAssist with balancing, locating and reconciling vault and ATM transaction as well as incoming and outgoing money shipmentsOpen new accounts and handles client maintenance requestsContribute to the financial center’s success by achieving assigned referral goalsEngage in consultative conversations with clients to build relationships, cross-sell, and promote Fidelity’s products and servicesReport to a supervisor for approvals when assistance is needed with transactions Provide customer assistance related to banking needs both in-person and over the phoneAssist supervisor with maintaining accurate reportsReport any discrepancies to the supervisor as necessary Assist in maintaining branch appearance standardsAssist with mentoring associatesAdhere to all bank policies and proceduresConsistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and AccountabilityComply with regulatory rules and regulations evidenced through successful completion of training and demonstrated abilityPerform other duties and/or special projects as appointed by managementPhysical Requirements: primarily sitting with some standing, walking, lifting and bendingFidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace.If you require an accommodation to submit your application for an open position, please send an email request to [email protected] or call 985-612-2764. All information provided will be kept confidential and will only be used to the extent required to provide the needed reasonable accommodation.For assistance or questions regarding the recruitment process, please email [email protected] position is located in New Orleans, LA, 70118.