VP, Client Account Manager – Army at AECOM

AECOM seeks an experienced Executive for our Army Account Team. This VP Client Account Manager Army will function as part of our growth-focused National Governments DOD program. The VP Client Account Manager Army is a high-visibility role that provides selected candidates with an opportunity to influence AECOMs internal strategy through client development leadership while building long-term relationships with internal and external stakeholders.  The VP Client Account Manager Army will be part of AECOMs National Governments Team and report to the Army Account Director. Specifically the VP Client Account Manager Army will drive sustainable and reproducible Account growth for the DOD Army Team within National Governments.  This will be readily accomplished by successfully delivering on the following requirements: RequirementsFunction and ProductsStrategic Direction- Intelligence- and PositioningStrategic Plan Development & Management- Follow the money.ID external drivers influencing the marketplace.Determine where to put resources and invest dollars for growth.Competitor and SB analyses.Coordination and collaboration with the Regional Business Line and Business Line Leaders (BLL).Account Plan DevelopmentDevelop opportunity targets based on market conditions and client acquisition strategies; negotiate goals with BLLs; keep Regional Execs informed.Develop/maintain a pipeline of opportunities and develop growth targets in coordination with the BLsFlow down goals to Regional Engagement Teams.Monitor and support Program/Project opportunities.Continually seek to improve overall Portfolio Quality and optimize across Regions/BLs.Account PerformanceOn a monthly basis or more frequently as requested maintaining situational awareness of performance across the account.Make sure bookings and pipeline align with monthly projections and if not develop a brief situational report on why projections are not aligned.Pursuit Support & SalesForce ManagementWeekly review and update of the SF pipeline. Make sure that there are capture plans for all major pursuits. Assist with teaming and negotiating. Ensure coordination with FBS & Marketing for max -conflict issues (perceived/real) among BLs.Facilitate Risk Mgmt sign-offs/ pricing/ proposal review/ and all other unique federal requirements. Own the big proposals!Contract Fill-upMonitor Program Manager performance monthly for achieving bookings against contract capacity.Keep a close eye on sub positions and non-productive relationships.Develop a strategy with BLs to help under performing contracts.Client RelationshipsLead/manage key relationships at all major clientsOptimize X-sell opportunities. Closely oversee corrective actions and personally monitor recoveries to ensure client satisfaction.Develop plan to lead client engagements in coordination with BLsComplianceMaintain situational awareness. Serve on JV Boards for larger programs to stay abreast.Work closely with FBS to ensure FAR compliance.Performance / Risk AssessmentMaintain situational awareness of contract performance.Personally review all CPAR reports and rebuttals.Talk with major PgMs at least monthly.OCI ResolutionTalk with major PgMs at least monthly.Communicate / CoordinateMaintain an Account level Focus Group communication strategy to provide YTD status against goals & other relevant account metrics.Communicate progress up the NG chain.Work positively across Divisional boundaries.Lead business line reviews of the Army account to maintain the pipeline.Lead and MotivatePromote the AECOM/NG brand; inspire participation in professional activities & paper development.Be a prime mover in building the federal team of teams.Spread the vision and team accolades.Staff ReviewsSpread the vision and team accolades. The VP Client Account Manager Army will be responsible for client relations market analysis strategy development positioning capture and management of client contracts worldwide.  This includes developing and executing strategic and client account plans that will achieve annual targets and grow the program year over year.  The VP Client Account Manager Army is the advocate for their assigned Account that provide a host of professional technical services to include but not limited to FMS MILCON and SRM design; Master Planning; other AE Services; Environmental Services (restoration planning/NEPA compliance); Energy Performance Services Construction Management and Construction Quality Assurance.  The VP Client Account Manager Army must be a strong leader able to inspire motivate and build teams and communicate effectively. They will collaborate with AECOM members across all Business Lines and Operating geographies. They will lead and manage their programs establishing strategies and driving growth for their assigned Account.  They lead and coordinate engagement with the client identifying new opportunities and work with others to win task orders and new contracts.  The VP Client Account Manager Army monitors the performance of AECOM team members executing professional technical services and leads discussions to resolve any issues or concerns with the client.  The VP Client Account Manager Army will act as an ombudsman to spot and de-conflict any organizational conflict of interest issues.  The VP Client Account Manager Army will report to one of the Account Directors (DOD/Fed Civ/Canada) for the National Governments Business Lines in DCS Americas.Qualifications : Minimum RequirementsBachelors degree in architecture engineering or other related disciplines that aligns with AECOMs Business Lines.12 years of experience working with US Federal government agencies on Architect-Engineering programs to include 4 years in a leadership roleTravel required throughout CONUS and some OCONUS Travel driven by project and opportunity needsDue to the nature of the role US citizenship is requiredPreferred QualificationsIn-depth knowledge of consultative selling approaches.Outstanding communication skills.Expert negotiation skills.Expertise in project management for complex multi-country multi-business unit deals.Knowledge and/or willingness to quickly learn and adapt to AECOMs entire portfolio.CRM (Salesforce) experience is a plus. Additional Information : Travel is required for this position.  Due to the nature of the role US citizenship is requiredRelocation assistance is not available for this position.About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Remote Work : NoEmployment Type : Full-time Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Experience: years Vacancy: 1