VP of Outpatient and Ancillary Services | PAM Health Corporate at Voyages Behavioral Health of Sugar Land

OverviewThe Vice President of Outpatient and Ancillary Services is responsible for developing processes monitoring performance and improving the overall operation of the outpatient service lines Intake UR and SMART Team functions of the Voyage Behavioral Health network of hospitals to facilitate optimal financial and clinical collaboration with executive leadership and key stake holders this position will foster cross- functional and system-wide collaboration to ensure metrics are achieved and maintained. This is an exempt position and will require frequent travel (up to or greater than 50%).ResponsibilitiesOversee and assists with individual hospital and system wide performance improvement in the areas of outpatient to include PHP/IOP/Spravato intake utilization review and the SMART Team.Ensures standardization throughout all Voyages Behavioral Health Hospitals. Reviews monthly performance indicators and reviews the improvement/action plans or processes to correct and improve performance and financial indicators.Oversees intake utilization review and outpatient infrastructure for new builds and acquisitions to assure compliance with CMS TJC and State standards and successful opening. Recommends long-range plans for intake UR outpatient and the SMART Team to support Voyages Behavioral Health objectives.Participates in educational activities and mentors hospital leaders to ensure consistent levels of customer service and job proficiencies are attained.Plans and conducts departmental meetings at least monthly to keep employees informed about department changes.Other duties as assigned.LeadershipInclusiveness: Promotes cooperation fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her teamManaging Staff: Coaches evaluates develops and inspires staff; sets expectations; recognizes achievementsStewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies procedures and safety guidelinesProblem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challengesDecision-Making: Makes clear consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely appropriate decisions.Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolutionCommunication: Connects with peers subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.Quality Improvement: Strives for efficient effective high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvementsLeadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staffTeamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of othersDevelopment: Maintains up-to-date skills through involvement with professional organizations and/or continuing educationCustomer ServiceMaintains the highest level of customer service via courtesy compassion and positive communication.Promotes the mission and vision of PAM Health within the work environment and the community.Respects dignity and confidentiality by adherence to all applicable policies and procedures.Health and SafetyWorks in a manner that promotes safety; wears clothing appropriate to the performance of the job.Participates in OSHA required training.Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.Reports unsafe practices to management.Knows own role in case of an emergency.QualificationsEducation and Training: Masters in nursing social work hospital administration mental health/behavioral sciences or related field required.Experience:Minimum of 5 years of progressive healthcare management experience required.Knowledge Skills and Abilities:Knowledge of CMS Conditions of Participation Guidelines for Discharge Planning Utilization Review Documentation Medicare Important Message Face to Face Requirements and Patient ChoiceKnowledge of Medicare Medicaid and Managed Care Products and the requirements of each payer to meet the various levels of care for post-hospital servicesKnowledge of CMS guidelines and use of level of care determination for inpatient and observation CMS inpatient only list and other payer guidelines as requiredAdvanced knowledge of utilization management principles concepts and strategies including admissions criteria levels of care and denialsAdvanced knowledge of commercial insurances Medicare Medicaid and State/Federal regulations which impact utilization managementUnderstanding of and willingness to participate in budget preparation and fiscal management. Knowledge of in-patient admission criteria as they apply to appropriateness of admission. Ability to build volume in the outpatient service line.Demonstrable math skills to analyze and interpret financial/admission data and financial reports. Ability to understand and demonstrate computer operations and ability to reason through problems and errors.Required Experience:Exec Key Skills Sales Experience,Marketing,Public Relations,Pricing,Sales Pipeline,Outside Sales,Strategic Planning,Social Media Management,Sales Management,Enterprise Sales,Public Speaking,negotiation Employment Type : Full-Time Department / Functional Area: Executive Leadership Experience: years Vacancy: 1