VP, Technical Operations at LendingClub

Current Employees of LendingClub: Please apply via your internal Workday AccountLendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!About the RoleWe are looking for an experienced and visionary VP of Technical Operations to lead scale and mature LendingClubs enterprise technology operations. This critical role is responsible for the architecture design standardization availability and operational support of our cloud and physical infrastructure as well as our internal corporate technology stack. The VP will lead the Cloud Infrastructure System Operations Database Operations Network Operations Security Operations and Network Operations Center (NoC) teams and own all end-user technology and desktop support. Reporting to the CISO this leader needs to be both strategic and execution-drivensomeone who can set long-term vision enabling business growth and ensuring platform reliability while building a culture of disciplined high-quality delivery particularly in response to regulatory audit and risk demands.What Youll DoStrategic Leadership & PlanningDevelop and evangelize a vision and strategic plan for infrastructure and corporate technology operations with measurable goals and KPIsPartner with business and technology leaders to define and deliver operational service levels that support LendingClubs platform growth and regulatory obligationsLead cross-functional initiatives to modernize infrastructure drive automation and continuously improve system reliability and compliance postureRepresent operations in executive forums and communicate technical and business risks clearly to senior leadershipInfrastructure OperationsLead strategy and daily operations for all infrastructure domains including cloud services server platforms virtualization storage network monitoring backups patching and disaster recoveryOversee system and storage administrators network engineers database operations and security operations engineersEnsure high availability security and scalability of all infrastructure components through adoption of best practices and infrastructure-as-codeDrive value engineering preventative maintenance and continuous improvement across the platform stackEstablish and manage vendor relationships and infrastructure budgets including forecasting and procurementCorporate Technology & End-User ServicesManage corporate IT services including 24x7 desktop support collaboration tools end-user devices identity and access management and workstation securityOwn the lifecycle of all desktop applications hardware and accessories ensuring reliability security and ease of usePartner with stakeholders and vendors to drive automation service quality and operational efficiency across user support and device managementImplement and maintain procedures standards and controls to ensure compliance with internal policies and regulatory standardsMeasure and report KPIs for IT operations and customer service performance; maintain focus on extraordinary internal customer experiencesRisk Security & GovernanceAct as a key partner to Risk Compliance & Information Security. Translate regulatory requirements into actionable repeatable processes for your teamsDrive operational preparedness for audits internal assessments and regulatory reviewsMonitor and report on SLA adherence system performance and compliance posture across infrastructure and IT servicesProvide executive & board-level reporting and briefings on platform incidents availability and risk mitigation effortsCulture & Team LeadershipBuild and lead a high-performing team culture rooted in transparency collaboration accountability and continuous improvementDevelop a strong management bench; coaching your reports to lead cross-functional work prioritize effectively and develop their own teamsPromote cross-functional knowledge sharing and operational consistency across technical domainsMentor and develop team members while modeling leadership values and behaviorsAbout You15 years of progressive experience in technical infrastructure platform engineering or IT operations including 7 years in leadershipDemonstrated success leading large-scale infrastructure teams in cloud-first or hybrid environmentsDeep understanding of AWS virtualization networking storage database operations and enterprise monitoringExperience operating in a regulated environment (banking fintech healthcare etc.) with a strong grasp of audit compliance and governance disciplinesProven success managing 24x7 infrastructure and end-user environments across cloud and hybrid platformsStrong command of IT service delivery and end-user technologies including device management helpdesk and collaboration platformsExpertise in operational metrics KPI tracking and executive reportingAbility to influence communicate and build consensus across business and technical stakeholdersWork Location San FranciscoThe above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level. Time Zone Requirements Primarily PTWhile the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.Travel Requirements As needed travel to LendingClub offices and/or other locations as needed. Compensation The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-HB1LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at Required Experience:Exec Key Skills B2C,ABAP,Fpga,Front Office,Body Care,Insurance Sales Employment Type : Full-Time Experience: years Vacancy: 1