VTC Administrator at Bowhead / UIC Technical Services

Overview Bowhead seeks a VTC Administrator to support our customer on the PICRD II contract in Colorado Springs, CO. Responsibilities • Provide VTC/AV hardware support, setup, and troubleshooting for various systems (NIPRNET, SIPRNET, COE JWICS, GWAN, GOLD). • Plan, coordinate, facilitate VTCs for Unclassified, Classified, and JWICS networks. • Determine equipment and setup requirements, perform technical review of requests, and ensure compliance with operational guidance. • Schedule VTCs, establish accounts with DISA and JWICS, and coordinate with customers and facilitators. Provide customer service and technical assistance, monitor and support equipment performance during events. • Ensure sufficient lead time to establish connections to VTC sites and inform Action Officer where presentations are stored for later use. • Coordinate with remote site participants to enable smooth global connection. • Troubleshoot connection issues, to include external connections, and maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations. • Maintain direct in-person support for priority presentations and briefings and document deficiencies and escalate trouble tickets as necessary. • Maintain up-to-date knowledge on current VTC/AV technologies. Maintain a baseline of VTC capabilities, provide preventive maintenance inspections (PMIs). • Track and manage VTC/AV equipment, update control system and touch panel files, and ensure firmware updates are applied. • Other duties as assigned. Qualifications • A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred. • Minimum of 6 years advanced experience in engineering and installing VTC/AV systems and installing VTC/AV systems, knowledge of how to upload Crestron and AMX control programing and knowledge, and DSP audio installation for VTC/AV system. • Excellent customer service skills including customer relationships, responsiveness, and timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations. • Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411. • Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks. • Experience engineering and installing VTC/AV systems. • Sec+ certification. CERTIFICATION REQUIREMENTS: • Comp TIA Security + is required. • Crestron Programmer Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist, Extron Authorized Programmer Certification, and Thinklogical Technology 300 are highly preferred. • Python 3.x proficiency is highly preferred. SECURITY CLEARANCE REQUIRED: Must currently hold a Top Secret security clearance with SCI eligibility. Physical Demands: • Must be able to lift up to 25 pounds • Must be able to stand and walk for prolonged amounts of time • Must be able to twist, bend and squat periodically